Support » Fixing WordPress » WordPress Update & Plugins Crashed My Site

  • Resolved steven.tsakanikas

    (@steventsakanikas)


    Hey Everyone,

    I updated to the newest WordPress and updated all my plugins and now my site crashed. I tried re-uploading all the backed up files through FTP but it didn’t fix it. What do I do next? How do I troubleshoot and fix the problem?

    Any help would be greatly appreciated, thanks.

    Thanks,
    Steven T.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Moderator t-p

    (@t-p)

    – Please check the error logs on your server for a more specific error message and see why it’s failing. If you need help locating them, ask your hosting provider to help you with that.
    – If you cannot find error logs or if you don’t find any helpful info in the error logs, try Enabling debugging and post the results.

    Hey Tara, thanks a lot for that. I pulled up the error log from the day my site went down and this is what I got:

    [Sun Aug 21 00:09:24 2016] [error] [client 207.46.13.20] (103)Software caused connection abort: Failed to flush CGI output to client
    [Sun Aug 21 01:19:12 2016] [error] [client 116.0.23.202] (103)Software caused connection abort: Failed to flush CGI output to client
    [Sun Aug 21 01:23:12 2016] [error] [client 108.161.176.123] File does not exist: /users/skyscrapersports.com/htdocs/favicon.ico, referer: http://myzone.l5a0pb60wmiekom7tbem.netdna-cdn.com/wordpress/wp-content/uploads/2016/04/Madison-Square-Garden-New-York-Rangers.jpg
    [Sun Aug 21 01:45:06 2016] [error] [client 184.168.192.41] (103)Software caused connection abort: Failed to flush CGI output to client
    [Sun Aug 21 01:53:35 2016] [error] [client 37.187.131.127] (103)Software caused connection abort: Failed to flush CGI output to client
    [Sun Aug 21 06:32:38 2016] [error] [client 207.241.229.235] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 06:47:39 2016] [error] [client 207.241.229.235] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 06:58:01 2016] [error] [client 207.241.231.164] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 07:02:42 2016] [error] [client 207.241.229.235] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 07:13:04 2016] [error] [client 207.241.231.164] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 07:17:45 2016] [error] [client 207.241.229.235] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 07:28:07 2016] [error] [client 207.241.231.164] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 07:32:50 2016] [error] [client 207.241.229.235] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 07:35:28 2016] [warn] RSA server certificate CommonName (CN)
    
    sharedcert.tierra.net' does NOT match server name!?
    [Sun Aug 21 07:43:10 2016] [error] [client 207.241.231.164] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 07:47:52 2016] [error] [client 207.241.229.235] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 07:58:13 2016] [error] [client 207.241.231.164] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 08:02:53 2016] [error] [client 207.241.229.235] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 08:13:15 2016] [error] [client 207.241.231.164] (103)Software caused connection abort: Failed to flush CGI output to client, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 08:17:57 2016] [error] [client 207.241.229.235] File does not exist: /users/skyscrapersports.com/htdocs/wordpress/wp-content/uploads/wordpress-popular-posts/2988-featured-50x50.jpg, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 08:18:10 2016] [error] [client 207.241.229.235] File does not exist: /users/skyscrapersports.com/htdocs/wordpress/wp-content/uploads/wordpress-popular-posts/2967-featured-50x50.jpg, referer: http://www.skyscrapersports.com/three-reasons-the-yankees-will-win-the-al-east/
    [Sun Aug 21 09:15:23 2016] [error] [client 108.161.183.123] File does not exist: /users/skyscrapersports.com/htdocs/favicon.ico, referer: http://myzone.l5a0pb60wmiekom7tbem.netdna-cdn.com/wordpress/wp-content/uploads/2016/07/dsc_0020.jpg
    [Sun Aug 21 09:24:11 2016] [error] [client 141.212.122.16] client sent HTTP/1.1 request without hostname (see RFC2616 section 14.23): /x
    [Sun Aug 21 10:52:13 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/favicon.ico
    [Sun Aug 21 11:01:00 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 11:01:01 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 11:01:02 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 11:01:03 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 11:30:39 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 11:30:40 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 11:30:41 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 11:36:06 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 11:36:07 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 11:36:08 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 11:42:39 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 11:42:39 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 11:42:40 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 11:42:41 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 11:44:52 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 11:44:53 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 11:44:53 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 11:44:54 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 11:44:55 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-precomposed.png
    [Sun Aug 21 11:44:56 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/favicon.ico
    [Sun Aug 21 12:02:59 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 12:03:00 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 12:03:01 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 12:03:01 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 12:35:09 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 12:35:10 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 12:35:11 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 12:35:12 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 12:41:32 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 12:41:33 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 12:41:34 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 12:41:34 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 12:58:06 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 12:58:07 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 12:58:08 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 12:58:09 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 13:11:03 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 13:11:03 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 13:11:04 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 13:11:05 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 13:42:57 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 13:42:58 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 13:42:59 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 13:43:00 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 13:43:01 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-precomposed.png
    [Sun Aug 21 13:43:02 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/favicon.ico
    [Sun Aug 21 14:08:24 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 14:08:25 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 14:08:25 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 14:08:26 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 14:25:41 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 14:25:42 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 14:25:43 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 14:25:44 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 14:25:49 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 14:25:49 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 14:25:50 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 14:25:51 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 15:06:18 2016] [error] [client 108.161.183.123] File does not exist: /users/skyscrapersports.com/htdocs/favicon.ico
    [Sun Aug 21 15:06:19 2016] [error] [client 108.161.183.123] File does not exist: /users/skyscrapersports.com/htdocs/favicon.ico
    [Sun Aug 21 18:09:17 2016] [error] [client 172.56.22.205] File does not exist: /users/skyscrapersports.com/htdocs/favicon.ico
    [Sun Aug 21 18:16:45 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 18:16:46 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 18:16:47 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 18:16:48 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 18:29:33 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 18:29:34 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 18:29:35 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 18:29:35 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 19:09:19 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120-precomposed.png
    [Sun Aug 21 19:09:20 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon-120x120.png
    [Sun Aug 21 19:09:21 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png
    [Sun Aug 21 19:09:22 2016] [error] [client 174.108.38.42] File does not exist: /users/skyscrapersports.com/htdocs/apple-touch-icon.png

    Any idea on what any of this means? Again, thanks a lot in advance for any help.

    Moderator t-p

    (@t-p)

    site url?

    @tara: SkyscraperSports.com

    Moderator t-p

    (@t-p)

    Your site opens lightening fast !!!

    Moderator t-p

    (@t-p)

    Try flushing any caching plugins you might be running, as well as server and/or browser caches. Also, any op cache or content network cache, as well as Cloudflare, clear those caches.

    Working fine for me

    Hey Guys,

    So apparently it works for people as long as it’s your first time visiting the website since it crashed. I still cannot log into the backend of my website which is extremely frustrating therefore I can’t flush any caching plugins or anything like that. Can anyone help? I believe “Failed to flush CGI output to client” is the main error but I could be wrong.

    Thanks in advance,
    Steven Tsakanikas

    Moderator t-p

    (@t-p)

    I still cannot log into the backend of my website which is extremely frustrating therefore I can’t flush any caching plugins or anything like that.

    – You don’t need to login for it. If you can’t get into your admin dashboard, try resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – If that does not resolve the issue, try switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – If all the above steps do not resolve the issue, then try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.
    Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!

    So my hosting company restored my site to what it was right before it went down and I re-gained access to the backend. I had a problem before it went down where none of my Authors were able to add posts. I just deactivated the security plugin Wordfence and now my site is down again…you literally can’t make this stuff up.

    Moderator t-p

    (@t-p)

    Glad to know it 🙂

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘WordPress Update & Plugins Crashed My Site’ is closed to new replies.