Title: WordPress Stats Plugin problem Last modified: August 19, 2016 --- # WordPress Stats Plugin problem * Resolved [7spice](https://wordpress.org/support/users/7spice/) * (@7spice) * [15 years, 7 months ago](https://wordpress.org/support/topic/wordpress-stats-plugin-problem/) * Hi there, * Just a month ago, after being upgraded my website with Thesis theme, the **[WordPress Stats plugin](http://wordpress.org/extend/plugins/stats/)** is screwed up. I did deactivate-remove-reinstall this plugin 20-25 times but failed to catch the root of the problem. I tried both way, via FTP and from WP- dashboard. * I’m just seeing the message of **“400 Bad Request-nginx”** on my WordPress dashboard. One more weird thing I noticed that I DO NOT see the WP stats plugin file source in my website’s database fils while I see my database files through FTP or in my host’s database. (i.e. Bluehost—>File Manager) even if I’ve properly installed it. Something is wrong there! * I’ve my API key on hand which I used for WP Stats plugin but don’t know how and where to edit this API key in order to re-install this plugin. * Please note that I’ve read the WordPress API key support article and it didn’t work out for me! I also did browse many sources on Google but found no success! So, I asked your help. I hope that you got my actual problem. * I’m really fed up with this issue and I hope you could help me here. Please help!! * Your any kinda help and support will really be appreciated. Many thanks! Viewing 7 replies - 1 through 7 (of 7 total) * [bh_WP_fan](https://wordpress.org/support/users/bh_wp_fan/) * (@bh_wp_fan) * [15 years, 7 months ago](https://wordpress.org/support/topic/wordpress-stats-plugin-problem/#post-1702149) * Try checking your plugins folder and manually removing any files/folders associated with your plugin. * Then download the plugin from here: [http://wordpress.org/extend/plugins/stats/](http://wordpress.org/extend/plugins/stats/) * and re-upload it to your plugins folder manually. Make sure to uncompress it. Then you can use your dashboard to enable the plugin. * That should fix it for you but, if you continue to have problems, you may want to consider another stats program. * Thread Starter [7spice](https://wordpress.org/support/users/7spice/) * (@7spice) * [15 years, 7 months ago](https://wordpress.org/support/topic/wordpress-stats-plugin-problem/#post-1702311) * Hello, thanks for your reply. That’s what I already tried. I tried to find and remove plugin folder manually but the problem is that I don’t see any file/folders in my database even if I’ve installed it. Hope you get my problem. * Since I can’t find the plugin source anywhere so I can’t be able to remove it manually. * Thread Starter [7spice](https://wordpress.org/support/users/7spice/) * (@7spice) * [15 years, 7 months ago](https://wordpress.org/support/topic/wordpress-stats-plugin-problem/#post-1702383) * It’s been 2 days and no one bother to help out. I should not have EXPECT anything from this forum!!! Very bad!! * [bh_WP_fan](https://wordpress.org/support/users/bh_wp_fan/) * (@bh_wp_fan) * [15 years, 7 months ago](https://wordpress.org/support/topic/wordpress-stats-plugin-problem/#post-1702399) * This is a free forum for a free software. No one is obligated to help. We do so simply because we want to. 2 days is hardly unreasonable. * > That’s what I already tried. I tried to find and remove plugin folder manually > but the problem is that I don’t see any file/folders in my database even if > I’ve installed it. * You shouldn’t be looking in your database. What I suggested is still valid and still needs to be done. Follow through with it again. Even if you already did download it and upload it manually, then you can always do it again. And, if you did do so, then you really ought to be able to easily find it, since you’re the one that uploaded it. * Try again. * > Then download the plugin from here: [http://wordpress.org/extend/plugins/stats/](http://wordpress.org/extend/plugins/stats/) > and re-upload it to your plugins folder manually. Make sure to uncompress it. > Then you can use your dashboard to enable the plugin. * Your plugins folder is located in the wp-content folder of yours, btw. * If you still have problems, you may want to consider hiring someone to do it for you. * Thread Starter [7spice](https://wordpress.org/support/users/7spice/) * (@7spice) * [15 years, 7 months ago](https://wordpress.org/support/topic/wordpress-stats-plugin-problem/#post-1702401) * > This is a free forum for a free software. No one is obligated to help. We do > so simply because we want to. 2 days is hardly unreasonable. * Man, you’re right that this is free forum and using free s/w and I didn’t expect that anyone is responsible or obligated to help me. Unlike other forums (free), I had an impression that someone will come up. I don’t blame you anyway. 🙂 * And I’m fighting this issue more than a month, did try all the ideas from Google search and from this forum’s earlier threads but found no success and finally I shouted here. * Again, I did try as per instructions to the dot. **But the weird thing is that I don’t see plugin folder in wp-dashboard to enable the plugin even if I’ve installed properly.** * I think now I’ll need an advanced help from the expert. * Thank you so much for throughout help and support. 🙂 * [esmi](https://wordpress.org/support/users/esmi/) * (@esmi) * [15 years, 7 months ago](https://wordpress.org/support/topic/wordpress-stats-plugin-problem/#post-1702402) * Try [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F) by FTP or phpMyAdmin. * Thread Starter [7spice](https://wordpress.org/support/users/7spice/) * (@7spice) * [15 years, 7 months ago](https://wordpress.org/support/topic/wordpress-stats-plugin-problem/#post-1702443) * Finally it working!!!! Don’t know what magic happened but the plugin is working now. I’m very happy. * Thank you for your help and concern. 🙂 Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘WordPress Stats Plugin problem’ is closed to new replies. * 7 replies * 3 participants * Last reply from: [7spice](https://wordpress.org/support/users/7spice/) * Last activity: [15 years, 7 months ago](https://wordpress.org/support/topic/wordpress-stats-plugin-problem/#post-1702443) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics