Jetpack by WordPress.com
WordPress Stats not loading (5 posts)

  1. DS60burnout
    Posted 2 years ago #

    This error message appears:

    User Agent: "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.22 (KHTML, like Gecko) Chrome/25.0.1364.152 Safari/537.22"
    Page URL: "http://www.mindingtherapy.com/wp-admin/admin.php?page=stats&noheader"
    API URL: "http://dashboard.wordpress.com/wp-admin/index.php?noheader=true&proxy&page=stats&blog=23175902&charset=UTF-8&color=fresh&j=1:2.2"
    http_request_failed: "Operation timed out after 90001 milliseconds with 0 bytes received"


  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    Could you try to access your stats via WordPress.com?

    If you can access your stats there, the problem might be linked to a plugin conflict on your site. Could you try to disable all other plugins, one at a time, and let me know if you find a conflict?

  3. DS60burnout
    Posted 2 years ago #

    Thanks your response.
    I could access my stats via WordPress.com.
    As I was deactivating plugins, I got to Jetpack and mistakenly deactivated it. When I reactivated it, it wouldn't--and still won't--allow me to do the next step, which is to click on the WordPress button to connect. Could this be why I not only can't access stats but also have found out that subscribers to my site aren't getting their emails about my posts?

  4. DS60burnout
    Posted 2 years ago #

    UPDATE: After trying several times to connect with the WordPress button, with the continuously rolling circle going nowhere, I got this message:
    Jetpack could not contact WordPress.com: register_http_request_failed. This usually means something is incorrectly configured on your web host. SSL connection timeout
    Can you advise?

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    Thanks for the extra details.

    Can you please try installing the Jetpack Compatibility Plugin so we can see some additional information from your site?

    1) Download the plugin from http://plugins.svn.wordpress.org/jetpack/branches/jetpack-compatibility-test.zip
    2) Upload the plugin to your site via Dashboard -> Plugins -> Add New.
    3) Activate the plugin and go to Plugins -> Jetpack Compatibility Test.
    4) Click the "Select All" button.
    5) Send us the test results via this contact form:


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