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[resolved] WordPress Stats got reset. Can you merge them back? (13 posts)

  1. archondigital
    Member
    Posted 2 years ago #

    I noticed my WordPress stats have been reset. Is there a way to merge all my stats for Archon Digital which spanned from 2007-present?

    This is not the first time this has happened but this latest one seems to be related to when I had to reconnect JetPack on the WordPress iOS app after I changed the password to my WordPress.com account. The previous times this has happened was when I had to re-install WP-Stats in the past.

  2. archondigital
    Member
    Posted 2 years ago #

    I'd like to ask again, if there is any way I can merge the stats of my site back together? I've lost stats from 2007 to present and would like to know from the people who maintain WP-Stats and Jetpack if that is possible?

  3. WPyogi
    Forum Moderator
    Posted 2 years ago #

    Is your site on WordPress.COM? If so, you'll need to ask on their forums -- these forums are for self-hosted WP sites.

  4. archondigital
    Member
    Posted 2 years ago #

    My site is self-hosted.

  5. WPyogi
    Forum Moderator
    Posted 2 years ago #

    Have you looked here:

    http://jetpack.me/support/

  6. archondigital
    Member
    Posted 2 years ago #

    I already went ahead and checked that and read through the documentation of WP-Stats but still no solution in sight.

    I also just ran into a posts discussing a possible solution http://wordpress.org/support/topic/jetpack-stats-lost?replies=25 and I'm looking at trying to solve this myself.

  7. WPyogi
    Forum Moderator
    Posted 2 years ago #

    You might also want to post on the plug-ins forum directly -- here:

    http://wordpress.org/support/forum/plugins-and-hacks

  8. archondigital
    Member
    Posted 2 years ago #

    Thanks, I did just that and posted on the plugins forum. I did tag my post here so it should come out when you search for posts related to Jetpack and WP-stats but I guess, either the right people haven't chanced upon my support issue, or they're flooded with support requests and there aren't that many support people assigned to this part of the forum.

  9. archondigital
    Member
    Posted 2 years ago #

    I'm beginning to lose hope that there'll even be a reply from anyone from Automattic or from people involved with JetPack.

    It has been a week, my stats from several years back were lost.

  10. archondigital
    Member
    Posted 2 years ago #

    If the forum mods think it is appropriate to move this to the Plugins forum, then please do so.

  11. designsimply
    Member
    Posted 2 years ago #

    Please email support@jetpack.me with all the relevant details such as your WordPress.com username, your blog URL, and any other domains your blog has used in the past (including staging).

  12. archondigital
    Member
    Posted 2 years ago #

    Thanks. I already sent them an email. I'm hoping to get a response soon. I'll post back here any update that I get.

  13. archondigital
    Member
    Posted 2 years ago #

    Update: A few days after sending a support request through http://en.support.wordpress.com/contact/?jetpack=needs-service, WordPress engineers were able to fix the problem which was caused by a duplicate installation of my blog, which was actually an archive of a previous version of my site. After turning off Jetpack on the old site and by disconnecting and reconnecting Jetpack on my existing site, all the old stats were recovered.

    I'd like to thank Valerie, the WordPress engineer who helped resolve this issue.

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