Viewing 12 replies - 1 through 12 (of 12 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please provide a link to a page on your site where we can see this. Thanks.

    Thread Starter websutras

    (@websutras)

    see

    websutras.com is with certificate

    but type http://www.websutras.com it shows website is not secure

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It’s not an SSL problem. You don’t have a DNS record for www.websutras.com

    $ nslookup
    > websutras.com
    Server:		208.67.222.222
    Address:	208.67.222.222#53
    
    Non-authoritative answer:
    Name:	websutras.com
    Address: 104.248.116.138
    > www.websutras.com
    Server:		208.67.222.222
    Address:	208.67.222.222#53
    
    ** server can't find www.websutras.com: NXDOMAIN
    

    You’ll need to add a CNAME record to your DNS for www. It appears you’re using Digital Ocean’s DNS. See https://www.digitalocean.com/community/questions/adding-a-subdomain-a-record-or-cname

    Thread Starter websutras

    (@websutras)

    added CNAME in digitalocean and made changes in general settings of wordpress also right now website is not loading with http://www.websutras.com/wp-admin

    Thread Starter websutras

    (@websutras)

    dashboard is not accessible

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It’s clear that your web server is not set up correctly.

    Are you using a <VirtualHost> declaration in your apache config? If so, it probably looks something like:

    <VirtualHost *:443>
       ServerName websutras.com
    </VirtualHost>

    If so, add ServerAlias www.websutras.com after the ServerName line then restart httpd.

    Your problem is not WordPress — you have not correctly configured your server.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Also, you’re showing multiple IP addresses for your site. How many servers are you running?

    $ nslookup 
    > server ns1.digitialocean.com
    Default server: ns1.digitialocean.com
    Address: 173.239.5.4#53
    > websutras.com
    Server:		ns1.digitialocean.com
    Address:	173.239.5.4#53
    
    Name:	websutras.com
    Address: 173.239.5.6
    Name:	websutras.com
    Address: 213.247.47.190
    Name:	websutras.com
    Address: 173.239.8.164
    > www.websutras.com
    Server:		ns1.digitialocean.com
    Address:	173.239.5.4#53
    
    Name:	www.websutras.com
    Address: 173.239.5.6
    Name:	www.websutras.com
    Address: 173.239.8.164
    Name:	www.websutras.com
    Address: 213.247.47.190
    > 
    
    Thread Starter websutras

    (@websutras)

    i have no clue whats happening

    i have change site url to http://www.websutras.com
    added cname record but still problem

    If so, add ServerAlias http://www.websutras.com after the ServerName line then restart httpd.
    how to do this?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Where/how are you hosting your site?

    Thread Starter websutras

    (@websutras)

    i have hosted on digital ocean previously created droplets deleted right ow only one droplet is running. website loading with www but when i try to login in dashboard it shows error

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Remove the non-working droplets from your DNS.

    At this point, we’ve reached the limits of I’m willing to offer in support. This is not a WordPress issue at all. You need assistance configuring your server and that’s a whole bunch of moving parts.

    You should consider hiring someone so that you can give them direct access to the site for a far more efficient fix than we can provide here.

    Please try http://jobs.wordpress.net/ or https://jetpack.pro/ and do not accept any hire offers posted to these forums.

    We will keep this thread open, unless it veers too far off course, in case someone from the community is willing to provide further help here for free.

    Dion

    (@diondesigns)

    You can ask for assistance on serverfault.com or webhostingtalk.com. They’re free, and they’re more applicable to a server problem such as yours than looking for assistance on a WordPress-specific site.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘wordpress SSL Issue Certificate shows for xyz.com but not for www.xyz.com’ is closed to new replies.