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WordPress Sites Down (11 posts)

  1. glowfrog
    Member
    Posted 1 year ago #

    We are using the most up to date version of wordpress for 2 websites:
    http://www.glowfrogviz.com and http://www.glowfrogvfx.com and both sites have gone down. I can't load either one up and I can't even access the backend. Please can you help? We are a business and it is essential that our website is not down as it could upset our clients. Please can you come back to me ASAP on this? We have checked our internet connection and tried several different networks and different computers and devices. Neither site will load up anywhere .

    Thanks for your help.

    Claire

  2. WPyogi
    Forum Moderator
    Posted 1 year ago #

    Have you checked with your hosting company?

  3. glowfrog
    Member
    Posted 1 year ago #

    yes - Go Daddy - everything is fine with them

  4. WPyogi
    Forum Moderator
    Posted 1 year ago #

    Can you access the site/server via FTP? If so, start by deactivating your plugins by changing the name on the plugins folder to "pluginsHOLD."

  5. glowfrog
    Member
    Posted 1 year ago #

    We have done that for the http://www.glowfrogviz.com site and it is still not working...

    what else do we need to do?

  6. glowfrog
    Member
    Posted 1 year ago #

    Have just tried it again - that has worked now and we can get into the site. What else do we need to do? How can we make sure this wont happen again?

  7. glowfrog
    Member
    Posted 1 year ago #

    It seems very temperamental, we can't always get onto it...

  8. WPyogi
    Forum Moderator
    Posted 1 year ago #

    This seems to indicate that the server is down?

    http://www.isitdownrightnow.com/glowfrogviz.com.html

  9. WPyogi
    Forum Moderator
    Posted 1 year ago #

    Sounds like a GoDaddy problem - perhaps consider another hosting company?

  10. glowfrog
    Member
    Posted 1 year ago #

    hmmm - ok thanks I am trying to get through to Go Daddy now. Thanks for your help on this

  11. glowfrog
    Member
    Posted 1 year ago #

    The funny thing is http://www.glowfrog.com is also hosted by Go Daddy and that one is working fine. I will report back when I get through to Go Daddy

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