Support » Plugin: Social Media Widget » WordPress site down after upgrade

Viewing 15 replies - 1 through 15 (of 38 total)
  • Blink Web Effects

    (@bmwebproperties)

    Not sure why that would happen. When you say down, what exactly happened?

    kmg454

    (@kmg454)

    Website came back with a timeout message.

    Below I found in the logfile of the server

    [Mon Feb 04 16:43:44 2013] [warn] (103)Software caused connection abort: mod_fcgid: ap_pass_brigade failed in handle_request function
    [Mon Feb 04 16:44:32 2013] [warn] (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request function

    Blink Web Effects

    (@bmwebproperties)

    I’d contact your web host about this, I don’t think it’s a problem with the plugin.

    kmg454

    (@kmg454)

    You can not contact my webhost because we are the webhost of our own servers.

    I’m sure it’s a problem with this plugin, just upgraded this plugun on another website and server and the same thing happens, deactivate the plugin solved the problem again.

    Blink Web Effects

    (@bmwebproperties)

    It’s something to do with how your server is setup. This is the first case of this happening (that I know of). Some setting in apache or php on your server is causing this, the plugin is not at fault. I do not know what the fix is but some googling should clear it up.

    stonesleep

    (@stonesleep)

    Same thing happened to me where I updated this plug-in on one of our development sites, and it took the entire install down. Had to go in, deactivate every plug-in, then restore everything one by one until I found the culprit. I have since had to revert back to version 2.9.8 in order to get it back into the site.

    Blink Web Effects

    (@bmwebproperties)

    Strange…can you guys let me know your apache and php versions?

    kmg454

    (@kmg454)

    It’s running on a Plesk server in FastCGI mode with PHP 5.3.16-1

    stonesleep

    (@stonesleep)

    Apache Version 2.2.22
    PHP Version 5.3.14

    stonesleep

    (@stonesleep)

    Also, if it matters, I”m running cPanel on my server

    kmg454

    (@kmg454)

    Apache Version Apache/2.2.22 (Unix)

    Blink Web Effects

    (@bmwebproperties)

    Have you tried manually installing the plugin?

    kmg454

    (@kmg454)

    Yes same problem, when use an older version the problem is gone.

    Blink Web Effects

    (@bmwebproperties)

    So the error occurs during activation? Is it a 500 error?

    kmg454

    (@kmg454)

    Finaly after a timeout there is an 500 error on the screen.

Viewing 15 replies - 1 through 15 (of 38 total)
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