Support » Plugin: LiveChat - WP live chat plugin for WordPress » WordPress Removed The Plugin?

  • Resolved teachallaboutit

    (@teachallaboutit)


    Hi,
    I’ve received an email from WordPress.com explaining that they’ve removed your plugin as it contained malware. I’ve checked my site this morning, and the email is correct – they ave deleted your plugin from my site as a security precaution.

    Could you let me know what’s happened please? The chat facility is so useful, but I don’t want to put my users at risk.

    Could you also confirm that I won’t be charged whilst WordPress have removed the plugin from the site?

    Thanks

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  • I robably should have added to this – the plugin that they deactivated & identified as containing malware was the pro plugin

    Plugin Author LiveChat

    (@livechat)

    @teachallaboutit Unfortunately, we can’t help you here. The issue is likely with WP Live Chat Support (not LiveChat), and you should contact their support for clarification on what the next steps should be. ^DZ

Viewing 2 replies - 1 through 2 (of 2 total)
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