Title: WordPress Profile & Website Thumbnail Issue
Last modified: March 27, 2020

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# WordPress Profile & Website Thumbnail Issue

 *  [gaffer_p](https://wordpress.org/support/users/gaffer_p/)
 * (@gaffer_p)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/wordpress-profile-website-thumbnail-issue/)
 * Hello,
 * This is a bit of a strange problem. I have recently created a profile on WordPress.
   com and when you add a website to your profile bio the site gets scanned and 
   WordPress gets a small snapshot image of your website homepage.
 * However, when I add my website it brings up a 404 icon in the thumbnail instead.
   I’m wondering if there are any underlying issues here to why it cannot produce
   a thumbnail image of my website?
 * Any guidance would be extremely appreciated.
 * Thank you.
    -  This topic was modified 6 years, 1 month ago by [gaffer_p](https://wordpress.org/support/users/gaffer_p/).

Viewing 1 replies (of 1 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/wordpress-profile-website-thumbnail-issue/#post-12593186)
 * That is a WordPress.com system, which we really can’t help with here.
 * To clear up any confusion, WordPress.com and WordPress.org are two different 
   entities: [https://wordpress.org/support/article/wordpress-vs-wordpress-com/](https://wordpress.org/support/article/wordpress-vs-wordpress-com/)
 * WordPress.com has complete documentation and support contacts at [https://wordpress.com/support/](https://wordpress.com/support/)

Viewing 1 replies (of 1 total)

The topic ‘WordPress Profile & Website Thumbnail Issue’ is closed to new replies.

## Tags

 * [profile](https://wordpress.org/support/topic-tag/profile/)
 * [thumbnail](https://wordpress.org/support/topic-tag/thumbnail/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/wordpress-profile-website-thumbnail-issue/#post-12593186)
 * Status: not resolved

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