Title: wordpress plugin excel file export white page problem
Last modified: August 24, 2016

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# wordpress plugin excel file export white page problem

 *  [wci](https://wordpress.org/support/users/wci/)
 * (@wci)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/)
 * Hi support team,
 * after migration I run into the problem of not usable data import/export plugin
   which causes a white page problem while trying to ex/import data.
 * History:
    A plugin was created to enable a data import/export of theme related
   data setup. It was running perfect so far. After migration of the virtual managed
   private server into a cpanel software used system, the file export via plugin
   is not able any more by causing white page result.
 * I searched through the internet and found this [tread](https://forums.cpanel.net/threads/cpanel-max-file-or-folder-limits.251471/),
   which explain that cPanel would not cause such a thing.
 * > This is likely not a cPanel applied limit but probably a quota limit on diskinodes
   > implemented by your host. You need to check with your host in this regard.
 * Then I provided the hosting support with this information too, but no results
   so far. May do you have any ideas about my missing php configuration or limitation
   setup on hosting server. I appreciate any help or tip to solve this problem.
 * Kind regards,
    Alex

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022593)
 * What is the name of the plugin that isn’t working, and where did you get it from?
 *  Thread Starter [wci](https://wordpress.org/support/users/wci/)
 * (@wci)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022658)
 * Hi James,
 * thanks for getting back to me.
 * The plugin is called gt import/export. It is a own developed and ordered creation
   to enable an import/export of settings and data within a theme called geotheme.
 * I have migrated from VPS (where it works) to new VPS (where it not works) of 
   the same hosting provider.
 * The developer assured me that this problem has nothing to do with his developments,
   because it is running before migration to cPanel. It could be a load time out
   or missing file extension which should enable an excel file creation for import/
   export process. (find here a screen shot – [http://screencast.com/t/aD1J60zscqS](http://screencast.com/t/aD1J60zscqS))
 * The hosting provider does not find any failure in case of getting a white page
   without any messages even by debugging.
 * So I am in between these guys and need to find out who can solve this problem.
 * Any help would be appreciated.
 * Regards, Alex
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022676)
 * Hm, it’s a shame the person you paid for the plugin isn’t actually helping it
   to work right.
 * Do you see anything in your server error logs around the time the error occurs?
 *  Thread Starter [wci](https://wordpress.org/support/users/wci/)
 * (@wci)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022678)
 * Hi James,
 * NO error within logfile for this website – sorry!
 * Alex
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022713)
 * Ok, let’s start working backwards then.
 * Try deactivating all plugins, except of course this export plugin. If that resolves
   the issue, reactivate each one individually until you find the cause.
 * If that does not resolve the issue, try switching to the Twenty Fifteen theme
   to rule-out a theme-specific issue (theme functions can interfere like plugins).
 *  Thread Starter [wci](https://wordpress.org/support/users/wci/)
 * (@wci)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022743)
 * Hi James,
 * I tied but still open issue.
 * I deactivated all pugins, but cannot change the theme because this GT import /
   export plugin is in use for geotheme theme. An outher theme will not work with
   this plugin.
 * For me it seems to be a time related thing, because the export will use a lot
   of server resource. I hat the same problem on old installation when it come to
   a high amount of data to be transfered. But in actual case it is there even in
   low data value to be used.
 * Any other ideas.
 * Regards Alex
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022745)
 * Did you get the theme from the same person as the plugin?
 * Also, maybe try increasing PHP’s memory allocation.
 * Here are three ways to increase PHP’s memory allocation:
 * 1. If you can edit or override the system `php.ini` file, increase the memory
   limit. For example, `memory_limit = 128M`
 * 2. If you cannot edit or override the system `php.ini` file, add `php_value memory_limit
   128M` to your `.htaccess` file.
 * 3. If neither of these work, it’s time to ask your hosting provider to temporarily
   increase PHP’s memory allocation on your account. Keep in mind that most decent
   hosting providers allocate 32 MB to PHP under each account, and most decent hosting
   providers allow users to temporarily increase the memory allocation. If your 
   hosting provider won’t accommodate you, perhaps it’s time to find a new hosting
   provider.
 * (in the above examples, the limit is set to 128MB)
 *  Thread Starter [wci](https://wordpress.org/support/users/wci/)
 * (@wci)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022807)
 * Hi James,
 * sorry that I get back so late, but I had some router problems too.
    About your
   questions:
 * 1. increase of memory limit has not helped
 * 2. increase even by htaccess file did not have helped too. Adding the Changing
   the code “php_value memory_limit 128M” establish a Internal Server Error.
 * 3. I asked hosting provider for help, but they tried and cannot find a solution,
   because there is no failure message shown which could help them to find a solution.
 * The pluging is created by a different developer who has got the order from me
   to do that. It is not a developer of the original theme team.
 * Any other suggestion would be helpful.
 * Regards,
    Alex
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022808)
 * Without seeing the code, I don’t really have more suggestions, and I don’t really
   have time in my schedule to go through the code myself either.
 * I’d recommend hiring someone to sort out the code or build something new for 
   you. If you do decide to do that, please try [http://jobs.wordpress.net/](http://jobs.wordpress.net/)
   or [http://directory.codepoet.com/](http://directory.codepoet.com/) and do not
   accept any hire offers posted to these forums.
 *  Thread Starter [wci](https://wordpress.org/support/users/wci/)
 * (@wci)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022818)
 * Hi James,
 * we could have solve now this issue. It is related to the the setting “max_execution_time”.
 * Now I need to find out the right value to establish a long time usability without
   having this issue again. Because this is also the problem of other white page
   problems occur when having lot of widgets in use e.g. at widget.php
 * Any ideas how to do that?
 * Regrads, Alex
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022821)
 * Personally, I normally use:
 *     ```
       max_execution_time = 500
       max_input_time = 500
       ```
   
 * That’s a bit over 8 minutes, a little excessive, but I haven’t had any problems
   with that.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘wordpress plugin excel file export white page problem’ is closed to new
replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 11 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/wordpress-plugin-excel-file-export-white-page-problem/#post-6022821)
 * Status: not resolved

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