Support » Everything else WordPress » wordpress.org: Missing confirmation e-mail on update

  • Hello,

    I tried to edit my wordpress.org e-mail-address, but there is a problem.
    Currently I’m using my old gmail.com address. But when changing to my new address, I don’t get any confirmation e-mail on my new address.

    Changing to another gmail address works fine (just added ‘+1’ to my old address, which Google redirects to the same address). So I guess it is with my e-mail provider… But I never had a problem like this with it.
    But there is nothing in spam, at the top of the edit page there is also “There is a pending email address change to …”, but the confirmation mail is still missing.

    Can someone here confirm the confirmation e-mail really got sent (and maybe message me about it)? In the meantime I’ll bug my e-mail provider a little more.

    Thank you,
    Josef

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Yui

    (@fierevere)

    ゆい

    Try emailing to forum-password-resets@wordpress.org

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Are you asking about your login *here for the forums* or, by “wordpress.org”, do you mean the login on your own website?

    Thread Starter josaffe

    (@josaffe)

    Thank you for the quick answers.

    Try emailing to forum-password-resets@wordpress.org

    Should I request an e-mail change by writing a mail there?

    Are you asking about your login *here for the forums* or, by “wordpress.org”, do you mean the login on your own website?

    Since my blog is not called wordpress.org, I’m talking about this forum account… 🙂

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    Yes, email that address.

    Many people confuse wordpress.org with their own copy of wordpress. So it really is necessary to ask.

    Thread Starter josaffe

    (@josaffe)

    Update:
    My email provider states that there is no restriction on the wordpress mail servers. Other users get emails from them, but they can’t see any attempted delivery for my account.
    I’ve retried changing my email address, but there is still no confirmation email incoming. At the top of the profile page it states (as always):
    There is a pending email address change to <<my name (hidden)>>@tutanota.com
    I’ve asked the forum-password-resets@wordpress.org, if they can verfiy that an email was sent around the time of the change. And now I’m waiting for an answer once again.

Viewing 5 replies - 1 through 5 (of 5 total)
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