Title: WordPress not loading
Last modified: May 23, 2020

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# WordPress not loading

 *  [dylyeoh](https://wordpress.org/support/users/dylyeoh/)
 * (@dylyeoh)
 * [6 years ago](https://wordpress.org/support/topic/wordpress-not-loading-5/)
 * Dear Support,
 * I have encountered this issue when I am trying to edit my page in WordPress. 
   The site is loading fine when users are accessing it outside. The problem comes
   when I log in to WordPress and try to edit it using Oxygen. I contacted my hosting
   support and they said it might be due to my plug in. I disabled all plugins besides
   Oxygen and it is still not loading. It stuck at the loading page (Please see 
   image attached). Can you please advice what could be the issue? It has been two
   days and I still cant access my site. Please help. Thank you!
 * [https://prnt.sc/smean7](https://prnt.sc/smean7)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwordpress-not-loading-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years ago](https://wordpress.org/support/topic/wordpress-not-loading-5/#post-12880586)
 * Because you’re using a commercial plugin please use their official support channel.
   We feel they are best equipped to support their products.
 * [https://oxygenbuilder.com/support](https://oxygenbuilder.com/support)
 * **Commercial products are [not supported in these forums](https://make.wordpress.org/support/trouble/section-1-getting-started/what-is-not-supported).**
 *  Thread Starter [dylyeoh](https://wordpress.org/support/users/dylyeoh/)
 * (@dylyeoh)
 * [6 years ago](https://wordpress.org/support/topic/wordpress-not-loading-5/#post-12880611)
 * thank you. does that mean its has something to do with my plug in and not wordpress?
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years ago](https://wordpress.org/support/topic/wordpress-not-loading-5/#post-12880615)
 * It sure seems like it.
 * What happens if you disable Oxygen?
 *  Thread Starter [dylyeoh](https://wordpress.org/support/users/dylyeoh/)
 * (@dylyeoh)
 * [6 years ago](https://wordpress.org/support/topic/wordpress-not-loading-5/#post-12880629)
 * when i disable Oxygen, it bring me to the block builder of WordPress but nothing
   is shown there as all of my content is edited with Oxygen
 *  Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/)
 * (@sterndata)
 * Volunteer Forum Moderator
 * [6 years ago](https://wordpress.org/support/topic/wordpress-not-loading-5/#post-12880739)
 * Then contact Oxygen support, as noted above.
 *  Thread Starter [dylyeoh](https://wordpress.org/support/users/dylyeoh/)
 * (@dylyeoh)
 * [6 years ago](https://wordpress.org/support/topic/wordpress-not-loading-5/#post-12880927)
 * Hi Steve,
 * Will do. Thank you for your help. Cheers.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘WordPress not loading’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 6 replies
 * 2 participants
 * Last reply from: [dylyeoh](https://wordpress.org/support/users/dylyeoh/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/wordpress-not-loading-5/#post-12880927)
 * Status: not resolved

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