Support » Plugin: SparkPost » WordPress New User emails password reset link not working

Viewing 15 replies - 1 through 15 (of 15 total)
  • Jen

    (@brightestspark)

    I just read this post and it may be related. I will turn off tracking for now https://wordpress.org/support/topic/tracking-breaks-password-reset

    The same problem with me.

    Same issue here.

    I never had tracking on and it is still sending a link that goes nowhere.

    Any help?

    Plugin Contributor rajuru

    (@rajuru)

    Hello Everyone,
    Apologies for not responding earlier.

    Just wanted to inform you that, we’re actively working on fixing this issue. Hoping to get a resolution by next week. Thanks.

    Plugin Contributor rajuru

    (@rajuru)

    Happy to announce that this issue is addressed and links should be fine now. Please test again and let us know results. Thanks for the patience :).

    Plugin Contributor rajuru

    (@rajuru)

    As I haven’t heard any more complains, I assume this issue is resolved :). So, I’m closing this thread.

    No, I still have the problem and it’s a brand new install

    I have the same problem on a new French install and on an older French install.
    Link doesn’t work.
    You say the issue has been addressed, but apparently it hasn’t been addressed for the French version of WordPress.
    Please advise
    Thanks

    • This reply was modified 10 months, 1 week ago by  MarieDi.
    Plugin Contributor rajuru

    (@rajuru)

    @mariedi
    This problem should already be fixed for good for all. I wonder (and apologize) as you’re still having the trouble.

    I would love to debug the issue more if you want to cooperate. Please join our slack channel (slack.sparkpost.com) and go to #wordpress. We can discuss it in more.

    Plugin Contributor rajuru

    (@rajuru)

    > You say the issue has been addressed, but apparently it hasn’t been addressed for the French version of WordPress.

    The actual problem was not caused by the plugin. It was a bug in our system. So this is not specific to any language. It’ll be good to get a sample of the original (not tracked) email in french version.

    Sorry, I’m not a tech
    I installed a brand new WP site in French and no new user can get their password resent link correctly.

    I DO NOT have a tracking plugin.
    I don’t mind sending you the link but I’d rather not publish this here. I could create a new user for you so you can get the email yourself. I’d need an email for you though.

    Plugin Contributor rajuru

    (@rajuru)

    I DO NOT have a tracking plugin.

    No, I meant, if you’ve enabled tracking in the plugin.

    > I don’t mind sending you the link but I’d rather not publish this here. I could create a new user for you so you can get the email yourself. I’d need an email for you though.

    Slack will be best as we can exchange messages in real time (may be in DM). Yes, please don’t publish your link(s) here.

    Sorry, I just realised I’m in a plugin forum and my problem is WordPress related, not plugin related.

    Plugin Contributor rajuru

    (@rajuru)

    No problem @mariedi.

    • This reply was modified 10 months, 1 week ago by  rajuru.
Viewing 15 replies - 1 through 15 (of 15 total)
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