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[resolved] Audio Players not showing (19 posts)

  1. PsYcHo jEsTeR
    Member
    Posted 7 months ago #

    my problem is that the playerr is all black blank and there is no play button etc. but in the post/page visual editor i can see the player and buttons and it plays. please help how to fix this

    I did the following

    - deactivating all plugins
    - switching to the default theme

    same problem persist

  2. PsYcHo jEsTeR
    Member
    Posted 7 months ago #

  3. PsYcHo jEsTeR
    Member
    Posted 1 month ago #

    help please

  4. WPyogi
    Forum Moderator
    Posted 1 month ago #

    Is this a plugin? Which one?

  5. WPyogi
    Forum Moderator
    Posted 1 month ago #

    Otherwise, need to see a link to your site with ALL plugins off and twentyfifteen active.

  6. PsYcHo jEsTeR
    Member
    Posted 1 month ago #

    finally a reply, of 6 months waiting..

    no its not a plugin this is a wordpress built in audio player, i have already tried deactivating the plugin still the problem persist, i already tried also changing themes and using wordpress themes such as twentyfifteen, still the problem persist..

  7. PsYcHo jEsTeR
    Member
    Posted 1 month ago #

    i have tried changing the theme again. using twenty fifteen the problem is the current theme that i have use.

  8. Andrew
    Forum moderator
    Posted 1 month ago #

    Please link to a page with the issue while using the Twenty Fifteen theme and with all plugins deactivated - This is not because we don't believe you, but it's to help us debug the issue.

  9. PsYcHo jEsTeR
    Member
    Posted 1 month ago #

    please check right away http://www.mulliganstew.ca/red-robinson-interview/ i have diactivated theme and the plugins

  10. Andrew
    Forum moderator
    Posted 1 month ago #

    Can you clear your browser's cache? I don't see the same problem in Firefox or Chrome: http://snag.gy/gypCQ.jpg

  11. PsYcHo jEsTeR
    Member
    Posted 1 month ago #

    yes i already cleared the my browser cache

  12. PsYcHo jEsTeR
    Member
    Posted 1 month ago #

    that is why i dont know why the problem appears when i use the current primary theme that i have.

  13. PsYcHo jEsTeR
    Member
    Posted 1 month ago #

    when i activate the theme that i have, the problem appears

  14. PsYcHo jEsTeR
    Member
    Posted 1 month ago #

    i'll activate the current theme that i have use and the plugins, the problem appears

  15. Andrew
    Forum moderator
    Posted 1 month ago #

    Do you know the name of the theme that has the issue?

  16. PsYcHo jEsTeR
    Member
    Posted 1 month ago #

    florida theme its a premium theme from themeforest

  17. PsYcHo jEsTeR
    Member
    Posted 1 month ago #

    maybe the problem is the theme that i have use?

  18. Andrew
    Forum moderator
    Posted 1 month ago #

    As it looks like a bug in the theme you can (if you haven't already) raise it to the theme author: http://themeforest.net/item/florida-premium-multipurpose-responsive-theme/6609201/support

    Support for my items includes:

    • Responding to questions or problems regarding the item and its features
    • Fixing bugs and reported issues
    • Providing updates to ensure compatibility with new software versions
  19. PsYcHo jEsTeR
    Member
    Posted 1 month ago #

    okay, i already sent a support ticket regarding on the issue, thank you for your response

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