Support » Plugin: Object Sync for Salesforce » WordPress mapping not working

  • Hi

    I’m having trouble with the mapping fields part.

    I have mapped the wordpress fields with salesforce custom fields I created. But, when I create a sign up on wordpress it doesnt sync all the fields to salesforce.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Jonathan Stegall

    (@jonathanstegall)

    Please start by reading the “Troubleshooting fieldmaps” section of the plugin’s FAQ. You can also find that information on GitHub.

    But basically, you need to check:

    1. That all of your configuration is correct
    2. That your scheduled tasks are running correctly
    3. If there are API errors or other errors that are preventing data from being saved
    4. If you have a plugin or theme conflict

    jjmena

    (@jjmena)

    Thank you for that information

    Im having trouble pulling the sign up details from wordpress to salesforce
    I create first and last name fields, and email and phone. I connected it using the field mappings. And when I go to sign up to test it out. It doesnt pull the details to salesforce. There is no errors in the logs.

    jjmena

    (@jjmena)

    we are using the plug in called Sign up Sheets to allow our volunteers to sign up for tasks.

    jjmena

    (@jjmena)

    Screen Shot 2020-09-28 at 2.25.23 PM.png

    Plugin Contributor Jonathan Stegall

    (@jonathanstegall)

    Okay, thanks.

    1. If you are sending data to Salesforce from WordPress, that is a push, not a pull (maybe it doesn’t matter, but it helps when you’re asking for assistance).
    2. I can’t see your screenshot, although it may not be helpful either. Generally screenshots are not the issue with this plugin.
    3. You didn’t answer if your scheduled tasks are running correctly.
    4. You should make sure you’ve set up the logging correctly. See the instructions for that here. You may want to turn on debug mode so that you can see what the plugin is trying to do. It will create a lot of entries and most of them may not be helpful, but if it is trying to send data to Salesforce you’ll be able to see one or more API calls directly to the Salesforce object you’re trying to save.

    In addition, there are many third party plugins that don’t work with this plugin. I’m not familiar with Sign Up Sheets, so I can’t say if this is one of them, but it’s possible.

    If it doesn’t work, this plugin does have abundant developer hooks that you might be able to use to extend it. You can read about those here.

Viewing 5 replies - 1 through 5 (of 5 total)
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