My name is Mitch and I am having problems with logging in my newly installed wordpress. It is my first time experiencing this and can anyone help me with my problems.

    ① I bought my domain and installed wordpress and I put my username and right password but can’t login.

    ② Tried to clear my cache but still the same.

    ③ Tried to click the forgot password, I entered the email address I used to install wordpress, it didn’t send any notification. None at all.

    Help me, I don’t know what to do. I had bought domains and installed WordPress before and there was no problem and this is the first time that I experienced this. Can anyone help?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff


    Volunteer Moderator

    Follow this guide to change your password directly in the database: https://wordpress.org/documentation/article/reset-your-password/#through-phpmyadmin

    You’ll find phpMyAdmin in your hosating account’s control panel.

    As for the email not arriving, it sounds like your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    Thread Starter mitchhonda


    Hello Jeff.

    I tried everything according to the link that you sent but unfortunately, it wasn’t possible to login.

    Moderator James Huff


    Volunteer Moderator

    After changing you password in the database following the guide at https://wordpress.org/documentation/article/reset-your-password/#through-phpmyadmin what error did you see when you tried to log in with the password you set?

Viewing 3 replies - 1 through 3 (of 3 total)
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