WordPress has mobile header appear on computer

  • Resolved silverian4774

    (@silverian4774)


    4 years, 10 months ago

    Since yesterday the site has been experiencing a problem where non signed in users see the the mobile header on a computer and in the support section the two image boxes that would appear there disappear, I cant figure out what is causing it or what is linked to it that would be causing it.

    • This topic was modified 4 years, 10 months ago by silverian4774.

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    4 years, 10 months ago

    Looking at your site, you use dt-the7 theme, which could not be found in the wordpress.org/themes/ directory, as far as I can see.

    If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme.

    If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.Commercial products are not supported in these forums.

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