Support » Plugin: W3 Total Cache » WordPress gallery images visibility issue at iPhone 13

  • Resolved victorgodg

    (@victorgodg)


    Hello,
    I’m using W3TC at my site. There is a WordPress Gallery on the home page with 3 images each linked to a specific page. In Safary browser (iPhone 13 Pro) 2 of 3 images are not displayed (screenshot) while in Chrome running at android smartphone or at the desktop everything works fine. Disabling W3TC fixes the issue but it can’t be a permanent solution. What would you recommend?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @victorgodg

    Thank you for reaching out and I am happy to assist you with this.
    Most likely the problem is the Lazy loading option in W3 Total Cache settings, and I can see after inspecting the website that the option is enabled in Performance>General settings.
    Safari introduces the Lazyload for images in the release on Mar 14th, 2022 as an experimental feature. It can be enabled/disabled in Settings under the Safari > Advanced > Experimental Features menu. The problem occurs when both Safari Lazyload and W3TC lazyload are enabled.
    You can disable W3TC Lazyload, save all settings and purge the cache and see if the problem persists. If the issue is gone, you can keep the Lazyload disabled or disable the Safari Lazy load.
    We are working on a fix for this and we do have an open Github issue. Please make sure to follow the progress of the ticket regularly.

    Thanks!

    Thread Starter victorgodg

    (@victorgodg)

    Thank you for the prompt response and accurate diagnosis, @vmarko.
    I’ve turned Lazy loading off in W3TC settings, and the issue has gone.
    Will be waiting for a new version of your remarkable plugin.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @victorgodg

    You are most welcome!

    Once again thank you for your patience. This is being addressed and will be fixed in the future releases.

    We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.