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WordPress Error Message

  • Hey there

    Im having a problem logging in to wordpress i keep getting this error message

    This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn’t understand how to supply the credentials required.

    Ive deleted all my plugins via ftp but the problem persists
    I cant even register or change the password.

    Please help
    http://www.uthembeni.co.za

Viewing 12 replies - 1 through 12 (of 12 total)
  • Josh

    @josh401

    Moderator and Editor Customizer

    Check your .htaccess file.

    Compare it to how a normal WP .htaccess file should look (google).

    Any irregularities?

    This is how it looks

    I just realized im not sure if i should post it on the forums. but it looks abit complicated

    It has this which is different

    # BEGIN W3TC Browser Cache

    and this

    AddOutputFilterByType DEFLATE text/css text/x-component application/x-javascript application/javascript text/javascript text/x-js text/html text/richtext image/svg+xml text/plain text/xsd text/xsl text/xml image/x-icon application/json

    and this

    # DEFLATE by extension
    AddOutputFilter DEFLATE js css htm html xml

    Josh

    @josh401

    Moderator and Editor Customizer

    Okay… you’re using the “W3C Total Cache” plugin?

    Go ahead and temporarily deactivate that plugin, then try again.

    If you can’t get into your admin panel.. you will need to use either FTP or your hosts cPanel to gain access to your file directories.

    Once there.. navigate to the “wp-content/plugins” directory.

    Look for the ‘w3c-total-cache’ folder… and rename it (or back it up and delete it from your server).

    This should allow you access back into your admin panel.

    ive deleted all the plugins in my plugin directory via ftp already and same problem

    Do you think i should change those lines in the htaccess file

    Josh

    @josh401

    Moderator and Editor Customizer

    Yes.

    I’d replace the entire .htaccess file with a the default WP one:

    # BEGIN WordPress
    
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    
    # END WordPress

    It wouldn’t hurt to make a backup of the file first 😉

    Still no luck buddy

    For some reason its still giving me the same message. Ive google this and many people have had the same problem but there doesnt seem to be a answer. What do u think is wrong.

    Josh

    @josh401

    Moderator and Editor Customizer

    Check to make sure your wordpress directory is not password protected. Apache modules can password protect directories.. and this can happen.

    Was this ever working before?

    Hey there how do I check if its password protected
    And yes I could always log in fine up until about 2 weeks ago.

    esmi

    @esmi

    Forum Moderator

    Have you spoken to your hosts about this?

    I have im with MWEB one of the biggest hosting providers in SA. They told me they don’t know what the problem is and that they don’t specialize in wordpress. And that I should check the forums

    esmi

    @esmi

    Forum Moderator

    WordPress doesn’t password any folders by default, so either your hosts did this via the server configuration or you did via a plugin.

Viewing 12 replies - 1 through 12 (of 12 total)
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