Title: WordPress > Error Last modified: November 16, 2019 --- # WordPress > Error * Resolved [nikola797992](https://wordpress.org/support/users/nikola797992/) * (@nikola797992) * [6 years, 6 months ago](https://wordpress.org/support/topic/wordpress-error-64/) * I suddenly can’t access admin page of my website. I turned debug on and I see following errors on my admin page – * Warning: require(/home/nikola797992/public_html/jumpmanual.org/wp-includes/class- wp-user-request.php): failed to open stream: No such file or directory in /home/ nikola797992/public_html/jumpmanual.org/wp-settings.php on line 166 * Warning: require(/home/nikola797992/public_html/jumpmanual.org/wp-includes/class- wp-user-request.php): failed to open stream: No such file or directory in /home/ nikola797992/public_html/jumpmanual.org/wp-settings.php on line 166 * Fatal error: require(): Failed opening required ‘/home/nikola797992/public_html/ jumpmanual.org/wp-includes/class-wp-user-request.php’ (include_path=’.:/opt/alt/ php73/usr/share/pear’) in /home/nikola797992/public_html/jumpmanual.org/wp-settings. php on line 166 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwordpress-error-64%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [6 years, 6 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12141071) * What did you do at the site before this issue happened? Updated WP? Updated pluins/ theme? Something else? * Thread Starter [nikola797992](https://wordpress.org/support/users/nikola797992/) * (@nikola797992) * [6 years, 6 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12141082) * Nothing, maybe it’s because of the wordpress 5.3 update. But my site didn’t manage to automatically update to 5.3 it stayed on previous version. Maybe it crashed after an unsuccessful update. And I know my theme doesn’t support 7.3 php but when I roll back to 5.6 I still can’t access admin page, the error happened before I changed my sites to 7.3 php but maybe 5.3 version of worpdress forces higher versions of php. * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [6 years, 6 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12141094) * – Try **MANUALLY** updating. [Download WordPress](https://wordpress.org/download/) again and unzip it, and use that to copy up. Access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/), or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server EXCEPT the wp-config.php file and the /wp- content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. (** NOTE: do not delete the wp-content directory or your wp-config.php file**). * **Please read the [Manual Update](https://wordpress.org/support/article/updating-wordpress/#manual-update) directions first.** * – **Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups! See [https://wordpress.org/support/article/wordpress-backups/](https://wordpress.org/support/article/wordpress-backups/)** * Thread Starter [nikola797992](https://wordpress.org/support/users/nikola797992/) * (@nikola797992) * [6 years, 6 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12141115) * I already tried uploading files to my database with filezilla but it won’t login to mysql. * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [6 years, 6 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12141129) * > I already tried uploading files to my database * “uploading files to my database”? * Thread Starter [nikola797992](https://wordpress.org/support/users/nikola797992/) * (@nikola797992) * [6 years, 6 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12141135) * I already tried doing the process you mentioned above, but it didn’t work. The purpose of of the tutorials you linked to is to upload wordpress 5.3 files manually. But I didn’t get to that part because I can’t login to my website with filezilla. * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [6 years, 6 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12141150) * > I didn’t get to that part because I can’t login to my website with * You don’t need to login into your WP dashboard. * It’s Manual process. * Access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/), or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), * [autotutorial](https://wordpress.org/support/users/autotutorial/) * (@autotutorial) * [6 years, 6 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12141156) * > Warning: require(/home/nikola797992/public_html/jumpmanual.org/wp-includes/ > class-wp-user-request.php): failed to open stream: No such file or directory > in /home/nikola797992/public_html/jumpmanual.org/wp-settings.php on line 166 * This file /home/nikola797992/public_html/jumpmanual.org/wp-settings.php for some reason it cannot find this file, the problem is due to missing files, loader that does not launch this file or owner problems and / or folder and file permissions. In your case it is the first option, the partial update. /home/nikola797992/public_html/ jumpmanual.org/wp-includes/class-wp-user-request.php * Thread Starter [nikola797992](https://wordpress.org/support/users/nikola797992/) * (@nikola797992) * [6 years, 6 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12141190) * I can’t login ( connect) to my website ( server ) with filezilla I have the documentation FTP Username: FTP server: FTP & explicit FTPS port: but it won’t login ( connect ) to the website ( server ) * [autotutorial](https://wordpress.org/support/users/autotutorial/) * (@autotutorial) * [6 years, 6 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12141224) * From your email search on spam or principal with the term Cloudflare ftp. I could not trace back to your domain. Usually you have to use a ftp client with passive mode. (it is important if you are behind NAT). Ask your hosting for more information. * Thread Starter [nikola797992](https://wordpress.org/support/users/nikola797992/) * (@nikola797992) * [6 years, 5 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12210077) * I have managed to install wordpress manually. The problem was that I couldn’t connect to the server, but my hosting gave me what to use as the host cause it’s a little different in my hosting. Thanks for the tutorial for manual update. Case solved Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘WordPress > Error’ is closed to new replies. ## Tags * [WordPress Error](https://wordpress.org/support/topic-tag/wordpress-error/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 11 replies * 3 participants * Last reply from: [nikola797992](https://wordpress.org/support/users/nikola797992/) * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/wordpress-error-64/#post-12210077) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics