Title: WordPress encoding problem Last modified: April 21, 2022 --- # WordPress encoding problem * [rasmusak](https://wordpress.org/support/users/matejotava/) * (@matejotava) * [4 years ago](https://wordpress.org/support/topic/wordpress-encoding-problem/) * Hello, * in few past weeks I’m facing a problem with wordpress encryption _(I suppose)_ and as this problem seems unsolvable to me, I’d like to ask you for help. * The main problem is that whenever I try to enter **wordpress administration pages** such as general customization, page edit, customization of the page blocks and other, the page shows just a bunch of symbols or code. * Sometimes it looks like this: * `ckCountDownTextTypography\":{\"fontType\":\"\",\"systemFont\":\"\",\"googleFont\":\"\",\" customFont\":\"\",\"fontSize\":{\"desktop\":\"\",\"tablet\":\"\",\"mobile\":\"\"},\" fontWeight\":\"\",\"textTransform\":\"\",\"fontStyle\":\"\",\"textDecoration\":\"\",\" lineHeight\":{\"desktop\":\"\",\"tablet\":\"\",\"mobile\":\"\"},\"letterSpacing\":{\" desktop\":\"\",\"tablet\":\"\",\"mobile\":\"\"}},\"blockCountDownBorder\":{\" borderStyle\":\"none\",\"borderTop\":\"\",\"borderRight\":\"\",\"borderBottom\":\"\",\" borderLeft\":\"\",\"borderColorNormal\":\"\",\"borderColorHover\":\"\",\"borderRadiusType\":\" px\",\"borderRadiusTop\":\"\",\"borderRadiusRight\":\"\",\"borderRadiusBottom\":\"\",\" borderRadiusLeft\":\"\"},\"blockImageSliderBgImageOptions\":{\"backgroundImage\":\"\",\" desktopHeight\":\"650\",\"tabletHeight\":\"450\",\"mobileHeight\":\"300\",\"backgroundSize\":\" cover\",\"backgroundPosition\":\"center\",\"backgroundRepeat\":\"no-repeat\",\" backgroundAttachment\":\"scroll\"},\"blockImageSliderBgColorHeight\":{\"type\":\" px\",\"desktop\":\"550\",\"tablet\":\"450\",\"mobile\":\"300\"},\"blockImageSliderImageOverlayColor\":{\" enable\":false,\"normal\":\"\",\"hover\":\"\"},\"blockImageSliderDotsColor\":{\" enable\":false,\"normal\":\"\",\"hover\":\"\"},\"blockImageSliderDotsButtonBorder\":{\" borderStyle\":\"none\",\"borderTop\":\"\",\"borderRight\":\"\",\"borderBottom\":\"\",\" borderLeft\":\"\",\"borderColorNormal\":\"\",\"borderColorHover\":\"\",\"borderRadiusType\":\" px\",\"borderRadiusTop\":\"\",\"borderRadiusRight\":\"\",\"borderRadiusBottom\":\"\",\" borderRadiusLeft\":\"\"},\"blockImageSliderArrowsBgColor\":{\"enable\":false,\" normal\":\"\",\"hover\":\"\"},\"blockImageSliderArrowsTextColor\":{\"enable\": false,\"normal\":\"\",\"hover\":\"\"},\"blockImageSliderNextArrow\":{\"label\":\" fa-angle-right\",\"value\":\"fas fa-angle-right\",\"code\":\"f105\"},\"blockImageSliderPrevArrow\":{\" label\":\"fa-angle-left\",\"value\":\"fas fa-angle-left\",\"code\":\"f104\"},\" blockImageSliderArrowButtonHeight\":{\"desktop\":\"40\",\"tablet\":\"30\",\"mobile\":\" 20\"},\"blockImageSliderArrowButtonWidth\":{\"desktop\":\"40\",\"tablet\":\"30\",\" mobile\":\"20\"},\"blockImageSliderArrowButtonBorder\":{\"borderStyle\":\"none\",\" borderTop\":\"\",\"borderRight\":\"\",\"borderBottom\":\"\",\"borderLeft\":\"\",\" borderColorNormal\":\"\",\"borderColorHover\":\"\",\"borderRadiusType\":\"px\",\" borderRadiusTop\":\"\",\"borderRadiusRight\":\"\",\"borderRadiusBottom\":\"\",\" borderRadiusLeft\":\"\"},\"blockImageSliderCaptionImageMargin\":{\"type\":\"px\",\" desktopTop\":\"\",\"desktopRight\":\"\",\"desktopBottom\":\"\",\"desktopLeft\":\"\",\" tabletTop\":\"\",\"tabletRight\":\"\",\"tabletBottom\":\"\",\"tabletLeft\":\"\",\" mobileTop\":\"\",\"mobileRight\":\"\",\"mobileBottom\":\"\",\"mobileLeft\":\"\"},\" blockImageSliderCaptionImageWidth\":{\"type\":\"px\",\"desktop\":\"\",\"tablet\":\"\",\" mobile\":\"\"},\"blockContainerParagraphColor\":{\"enable\":false,\"normal\":\"\",\" hover\":\"\"},\"blockContainerParagraphTypography\":{\"fontType\":\"default\",\" systemFont\":\"\",\"googleFont\":\"\",\"customFont\":\"\",\"desktopFontSize\":\"\",\" tabletFontSize\":\"\",\"mobileFontSize\":\"\",\"fontWeight\":\"\",\"textTransform\":\"\",\" fontStyle\":\"\",\"textDecoration\":\"\",\"desktopLineHeight\":\"\",\"tabletLineHeight\":\"\",\" mobileLineHeight\":\"\",\"desktopLetterSpacing\":\"\",\"tabletLetterSpacing\":\"\",\" mobileLetterSpacing\":\"\"},\"blockContainerParagraphMargin\":{\"type\":\"px\",\" desktopTop\":\"\",\"desktopRight\":\"\",\"desktopBottom\":\"\",\"desktopLeft\":\"\",\" tabletTop\":\"\",\"tabletRight\":\"\",\"tabletBottom\":\"\",\"tabletLeft\":\"\",\" mobileTop\":\"\",\"mobileRight\":\"\",\"mobileBottom\":\"\",\"mobileLeft\":\"\"},\" blockContainerParagraphPadding\":{\"type\":\"px\",\"desktopTop\":\"\",\"desktopRight\":\"\",\" desktopBottom\":\"\",\"desktopLeft\":\"\",\"tabletTop\":\"\",\"tabletRight\":\"\",\" tabletBottom\":\"\",\"tabletLeft\":\"\",\"mobileTop\":\"\",\"mobileRight\":\"\",\" mobileBottom\":\"\",\"mobileLeft\":\"\"},\"blockContainerH1Color\":{\"enable\": false,\"normal\":\"\",\"hover\":\"\"},\"blockContainerH1Typography\":{\"fontType\":\" default\",\"systemFont\":\"\",\"googleFont\":\"\",\"customFont\":\"\",\"desktopFontSize\":\"\",\" tabletFontSize\":\"\",\"mobileFontSize\":\"\",\"fontWeight\":\"\",\"textTransform\":\"\",\" fontStyle\":\"\",\"textDecoration\":\"\",\"desktopLineHeight\":\"\",\"tabletLineHeight\":\"\",\" mobileLineHeight\":\"\",\"desktopLetterSpacing\":\"\",\"tabletLetterSpacing\":\"\",\" mobileLetterSpacing\":\"\"},\"blockContainerH1Margin\":{\"type\":\"px\",\"desktopTop\":\"\",\" desktopRight\":\"\",\"desktopBottom\":\"\",\"desktopLeft\":\"\",\"tabletTop\":\"\",\" tabletRight\":\"\",` * Sometimes like this: * ``` wport_width":1200,"name":"core\/media-and-text-in-a-full-height-container"},{"id":192,"title":"Media and text with image on the left","content":"\n \"Close-up,<\/figure> \n Open Spaces<\/strong><\/h3>\n\n\n\n See case study \u2197<\/a><\/p>\n<\/div><\/div>\n","categories":["featured","header"],"keywords":["core"],"description":"Media and text block with image to the left and text to the right.","viewport_width":1200,"name":"core\/media-and-text-with-image-on-the-left"},{"id":195,"title":"Media and text with image on the right","content":"\n \"A<\/figure> \n Shore with Blue Sea<\/strong><\/h2>\n\n\n\n Eleanor Harris (American, 1901-1942)<\/p>\n<\/div><\/div>\n\n\n\n <\/p>\n","categories":["header"],"keywords":["core"],"description":"Media and text block with image to the right and text to the left.","viewport_width":1200,"name":"core\/media-and-text-with-image-on-the-right"},{"id":27,"title":"Quote","content":"\n \n\n\n\n \"A<\/figure><\/div>\n\n\n\n \"Contributing makes me feel like I'm being useful to the planet.\"<\/p>\u2014 Anna Wong, Volunteer<\/em><\/cite><\/blockquote>\n\n\n\n ``` * The font also goes bigger and bigger throughout the page. * All the other content on the site seems to be left without any changes, working well, I just cannot edit the pages nor the website as any customization is not working at this moment. * When I tried to fix this problem before I decided to ask you for help, I tried disabling some of the plugins because I thought it’s a plugin collision first, it didn’t help at all though. These plugins have also been working together fine until this problem encountered. * It is true that I updated the wordpress to a never version, but it’s also been a while since the update when the problem showed up. * All the active plugins on the page are: * All in one favicon Cookie Notice & Compliance for GDPR / CCPA Download Manager Easy WP SMTP Gutentor – Gutenberg Blocks – _used to create all the content on the site_ Loco Translate Nginx Cache Really Simple SSL Ultimate Member WPForms * At this point I am completely hopeless because the only solution to me right now seems to be the remake the website all over again, but unfortunately, it is not the most suitable solution for me as the site has been already working and it would disable the site for a really long time. * Is there anyone, who could help me, please? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwordpress-encoding-problem%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Moderator [t-p](https://wordpress.org/support/users/t-p/) * (@t-p) * [4 years ago](https://wordpress.org/support/topic/wordpress-encoding-problem/#post-15579439) * > I tried disabling some of the plugins * Not `some of the plugins` but **ALL**. * To rule out a plugin or theme conflict, please attempt to disable **ALL** plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles. * Thread Starter [rasmusak](https://wordpress.org/support/users/matejotava/) * (@matejotava) * [4 years ago](https://wordpress.org/support/topic/wordpress-encoding-problem/#post-15582907) * [@t-p](https://wordpress.org/support/users/t-p/) I’m sorry for that, I little bit misspecified what I did on the site. * I turned off all of the plugins but as the plugins have their function on the website, other stuff was not working properly so it made it a little bit harder to find the source of the problem for me, so I turned some of them back off. * Anyway, as I did it again right now, it seems that the main cause might be the plugin Gutentor – a page builder that I’m using. When I turn this plugin off, I am able to enter the most of the customization but as I used this plugin to build all of the pages, I cannot do much without losing the content. * Unfortunately, for some reason there is one interesting thing. Before I turned the plugin off, when clicking on “edit page” at the main page, the page full of code showed up. When I turned the plugin off, I was able to fully edit the page and it seems to be working even after turning the plugin back on. On the other hand, some of the other pages show the code even when all the plugins are turned off. - This reply was modified 4 years ago by [rasmusak](https://wordpress.org/support/users/matejotava/). Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘WordPress encoding problem’ is closed to new replies. ## Tags * [encoding](https://wordpress.org/support/topic-tag/encoding/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 2 replies * 3 participants * Last reply from: [rasmusak](https://wordpress.org/support/users/matejotava/) * Last activity: [4 years ago](https://wordpress.org/support/topic/wordpress-encoding-problem/#post-15582907) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics