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wordpress editing behaving strangely (6 posts)

  1. Adriandc
    Member
    Posted 2 years ago #

    Hi I have an issue that I cant seem to be able to resolve.

    In my clients office they cannot upload images fully, or update content on any of their computers without it failing, or deleting content, or an image only partially uploading. I have no clue where to start to resolve this issue.
    It works everywhere else (for the most part)
    But on that note, some pages for me dont behave correctly either.
    For instance in the html section I tried to add a div with <a> tags inside it, and any time I updated it , it either moved around the <a>tags or just deleted them. Just for one specific page.
    I cant help but think these issues are related.
    In the end I had to build my own template and hardcode the divs in the php file.

    I am unsure where to go from here. I have disabled all plugins and still the same issue.

    Im wondering are there any others here that have ran into this problem?

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  3. Adriandc
    Member
    Posted 2 years ago #

    Hi esmi, Ive deactivated all plugins and still no luck, I called my client after they were deactivated and she still couldnt make any changes. She basically loses content when she tries to update the page.

    Perhaps that issue is unrelated to the issue I was having with losing tags etc, but Id be more interested in resolving the issue with the client.

    Any help is greatly appreciated.
    Thank you
    Adrian

  4. Adriandc
    Member
    Posted 2 years ago #

    Ive also tried changing themes and the client still had no luck. If anyone else has any suggestions it would be great. If the issue is completely local to their office can I completely rule out something in wordpress as being the cause, especially since Ive tested it with no plugins, and tested it with a different theme.

    Thanks

  5. Try Esmi's advice once more but after deactivating the plugins and switching the theme to Twenty Eleven (or Twenty Twelve) clear your browser's cache and cookies.

    I'm suggesting this as some of those issues maybe related to javascript. If they are your browser may be caching the old not-working copies of those js files.

  6. Adriandc
    Member
    Posted 2 years ago #

    I tried this and unfortunately no luck. I then set her up with an account with a different wordpress site, and she had the same problem, so at least I know its not in my code.

    The only thing linking the two sites together is the fact that they are both on the same server, unless its a coincidence that they both have similar code causing issues. But its looking like this issue is beyond a wordpress issue at this stage.

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