My organization has used the wordpress platform for their website for several years. I’m not very website literate, but I need to make changes to the website that include different payment plans, that involve logging into WP Simple Pay. Well, I try to log into WP Simple Pay and it doesn’t recognize the email or username. So I try to log onto WordPress.org to access the support forum, and wordpress doesn’t recognize the email or username either.
The only way I can access the organization’s dashboard is through this really long url that redirects from our organization’s website to a wordpress.org login page that automatically fills in our username. Once I’m logged in, I can make edits to the webpage, and I can see that the account email has not changed. Still, when I go to wordpress.org directly from my logged in dashboard, I’m not logged in anymore and neither the email or username is recognized.
I made a separate, personal wordpress account to access this forum to get support for my organization’s wordpress account which I can’t get any support for because I can’t log in and yall don’t have any points of contact that I can find other than this forum for users only. Suffice it to say I am frustrated and would really appreciate support, especially if a WordPress staff could reach out to me directly to help understand what is going on with this account and how to remedy it asap. Thank you so much.
**this is for help with a different account, not the account I am currently logged into**
The page I need help with: [log in to see the link]
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