My client pays a designer to host his WordPress account with BlueHost. She has apparently fell behind paying for her hosting and my account is offline. My client does not have her passwords to BlueHost; however,he does have his WordPress log in credentials and his site is backed up with BackupBuddy.
How and where can he access his WordPress backup so we can restore his site on another hosting service? He has owned this domain and site for nearly 10 years. We do have access to his domain registrar and can change the name servers to a new hosting service.
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