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[resolved] WordPress Dashboard is broken/empty when Stream is activated! (11 posts)

  1. Bart De Vuyst
    Member
    Posted 1 year ago #

    Hi,

    recently I noticed that my WordPress Dashboard is empty when the Stream plugin is activated! Also, the 'Screen Options' tab is broken... After deactivation of the Stream plugin everything returns back to normal.

    Screenshot

    Do you have a fix?

    thanks,

    Bart

    https://wordpress.org/plugins/stream/

  2. Japh
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Bart,

    Thanks for reporting this! Would you mind telling us what other plugins you have installed and active?

    Also, if possible, it'd be useful to see the HTML source code of the Dashboard page when this is happening. If you're able to share that, it'd be best to paste it either into a Gist on GitHub or a site like pastie.org (rather than just pasting a huge chunk of HTML here in the forum).

    Thanks again, and hopefully with your help we'll have a fix soon!

    Cheers,
    Japh

  3. Bart De Vuyst
    Member
    Posted 1 year ago #

    Japh,

    I disabled all other plugins and the bug persists.

    Here's a Pastie of the dashboard's htmm: http://pastie.org/9218044

    thanks for the quick follow-up!

    Bart

  4. Luke Carbis
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Bart,

    What version of PHP are you using?

    The next step is to try turning WP_DEBUG on. To turn on debug mode, edit your wp-config.php file and add this line:

    define('WP_DEBUG', true);

    It goes just before the line that says:
    /* That's all, stop editing! Happy blogging. */

    With this on, do you get an error? Could you please post your Dashboard's HTML again with WP_DEBUG on?

    Thanks,
    Luke

  5. Bart De Vuyst
    Member
    Posted 1 year ago #

    Luke,

    No idea about the PHP version because I'm on a managed WordPress hosting service from Flywheel. http://getflywheel.com/

    I can't call phpinfo(); either. Any other idea how I might find out what version I'm on?

    Here's a Gist with WP_DEBUG on. Let's hope it helps you out.

    https://gist.github.com/bartdevuyst/2266b6104aaf91ab9199

    thanks,

    Bart

  6. Frankie Jarrett
    Member
    Plugin Author

    Posted 1 year ago #

    Hello everyone,

    I did not see anywhere yet what version of Stream this is, but I assume it's the latest version, which is v1.4.5.

    In this version there was a fatal error introduced when attempting to activate Stream when running PHP 5.2 or lower. This is most likely the cause of the problem being experienced here. Stream requires PHP 5.3 or higher.

    You should install and activate the Send System Info plugin and paste your "Remote Viewing" URL here.

  7. Bart De Vuyst
    Member
    Posted 1 year ago #

    Hi Frankie,

    it's the latest, 1.4.5.

    Here's my system info, apparently I'm using PHP 5.5.

    http://www.mediadigest.be/?system_info=IsfeWNxstBn9fQTMqHZcT6BMU2aZXM8w

  8. Bart De Vuyst
    Member
    Posted 1 year ago #

    Hi Stream,

    just an update to tell you that Stream 1.4.6 didn't fix this issue! ;-)

    Bart

  9. Frankie Jarrett
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Bart, just circling back to this as we still can't seem to replicate the problem properly.

    I've just been inspecting your latest gist and I don't see any PHP errors in your source code anywhere, which leads me to think that WP_DEBUG may in fact not have been turned on when you copied the source code of the page.

    I can see that your page stops loading at the Stream dashboard widget, however, you should be seeing debug information at this point telling you what PHP warning is causing it to fail.

    I know by looking at your system info right now that WP_DEBUG is defintely disabled, would you mind turning it back on, reloading your dashboard and pasting any errors you see here?

    Thanks!

  10. Bart De Vuyst
    Member
    Posted 1 year ago #

    Thanks for the follow-up, Frankie.

    You're right about the WP_DEBUG. Here's a new Gist with WP_DEBUG on. https://gist.github.com/bartdevuyst/95920974a397167d1010

    Also, with WP_DEBUG on I've got no errors whatsoever on the dashboard.

    greetings,

    Bart

  11. Frankie Jarrett
    Member
    Plugin Author

    Posted 1 year ago #

    OK thanks, Bart.

    I suppose the next step will be to check your server's PHP error log directly and see if there is anything happening there.

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