Title: WordPress Customizer Issue??
Last modified: February 24, 2025

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# WordPress Customizer Issue??

 *  Resolved [Amanda](https://wordpress.org/support/users/amahend/)
 * (@amahend)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/wordpress-customizer-issue/)
 * My client is experiencing issues with editing their calendar via the WordPress
   Customizer. When the Shield Security plugin is active, the customizer becomes
   unresponsive. Although this problem was reportedly resolved over a month ago,
   the issue with the customizer page not displaying correctly still persists.
 * Please refer to my previous post for a detailed account of the troubleshooting
   steps I’ve taken both last month and recently: [https://wordpress.org/support/topic/compatibility-issue-with-shield-security-and-wordpress-6-7-1/](https://wordpress.org/support/topic/compatibility-issue-with-shield-security-and-wordpress-6-7-1/).
 * ![](https://i0.wp.com/thekbasite.com/wp-content/uploads/2025/01/Wordpress-Customizer.
   png?ssl=1)
 * Could you help me understand what might be causing this issue?
    -  This topic was modified 1 year, 2 months ago by [Amanda](https://wordpress.org/support/users/amahend/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwordpress-customizer-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [Amanda](https://wordpress.org/support/users/amahend/)
 * (@amahend)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/wordpress-customizer-issue/#post-18365969)
 * It’s been two weeks since my last message, and I’m still waiting for some help
   with the issue between the Shield Security plugin and the WordPress Customizer.
   My client’s calendar is still uneditable with the plugin active, and we’re really
   hoping for a solution.
 * Can someone please assist or provide an update? I’d really appreciate it!
 *  Plugin Support [Jelena](https://wordpress.org/support/users/jmisic/)
 * (@jmisic)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/wordpress-customizer-issue/#post-18372282)
 * Hi Amanda,
 * Sorry to hear about the continued trouble with this.
 * Since the issue was [previously resolved](https://wordpress.org/support/topic/compatibility-issue-with-shield-security-and-wordpress-6-7-1/)
   by disabling Shield’s HTTP Headers options, it’s possible that something has 
   changed after that—such as a WordPress update or another plugin/theme—that’s 
   causing the issue to return.
 * Here’s what you can try:
 * **Confirm Header Settings**: Re-check if the HTTP Headers settings are still 
   disabled in Shield. If they were re-enabled, disabling them again might fix the
   issue.
 * **Clear and Disable Cache**: Sometimes, caching can cause outdated settings or
   pages to load. If you’re using a caching plugin or browser, consider clearing
   cache and temporarily disabling it, force refresh the site (F5) and testing the
   issue again.
 * **Check for Plugin or Theme Updates**: If any other plugins or theme were updated
   just before the problem reappeared, there could be a compatibility issue affecting
   the Customizer’s functionality.
 * **Review Console & Network Tab**: Checking the browser console and network tab(
   [as previously suggested](https://wordpress.org/support/topic/compatibility-issue-with-shield-security-and-wordpress-6-7-1/))
   might reveal new errors that weren’t there before.
 * **Test on a Different Theme**: If the issue is theme-related, switching to a 
   default theme could help determine if the theme itself is conflicting with Shield.
 * **Temporarily Disable Other Plugins**: Even though Shield’s HTTP Headers were
   previously identified as the cause, another factor—such as a recent plugin or
   theme update—might now be contributing to the issue. I recommend disabling one
   plugin at a time and testing the Customizer after each deactivation to see if
   the issue is resolved. You can do the same with themes. This can help pinpoint
   if any other plugin/theme is causing the conflict.
 * Let me know how it goes,
 * Thanks.
 *  Plugin Support [Jelena](https://wordpress.org/support/users/jmisic/)
 * (@jmisic)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/wordpress-customizer-issue/#post-18391160)
 * Hi Amanda,
 * Since it’s been more than 10 days without a response, I’ll assume everything 
   is sorted and close this thread. If that’s not the case, you’re welcome to reopen
   the conversation.
 * Thanks.
 * Jelena

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘WordPress Customizer Issue??’ is closed to new replies.

 * ![](https://ps.w.org/wp-simple-firewall/assets/icon-256x256.png?rev=3054572)
 * [Shield: Blocks Bots, Protects Users, and Prevents Security Breaches](https://wordpress.org/plugins/wp-simple-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-simple-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-simple-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-simple-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-simple-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-simple-firewall/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Jelena](https://wordpress.org/support/users/jmisic/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/wordpress-customizer-issue/#post-18391160)
 * Status: resolved