Support » Fixing WordPress » WordPress crash

  • Resolved pbpiotr

    (@pbpiotr)



    Hello,

    I have done nothing on the site since recently showing a white screen.
    I turned off all the plugin. It still does not work. How to fix it

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • milardovich

    (@milardovich)

    Could you turn on the debug mode or check your logs? that can help us to see what’s going on there.

    https://codex.wordpress.org/Debugging_in_WordPress

    pbpiotr

    (@pbpiotr)

    I have not done anything with the site for a long time.

    Fatal error: Uncaught Error: Call to undefined function leadx_get_the_post_id() in /home/nowydwor/ftp/hotelnowydwornew/wp-content/themes/woods/header.php:21 Stack trace: #0 /home/nowydwor/ftp/hotelnowydwornew/wp-includes/template.php(688): require_once() #1 /home/nowydwor/ftp/hotelnowydwornew/wp-includes/template.php(647): load_template('/home/nowydwor/...', true) #2 /home/nowydwor/ftp/hotelnowydwornew/wp-includes/general-template.php(41): locate_template(Array, true) #3 /home/nowydwor/ftp/hotelnowydwornew/wp-content/themes/woods/base.php(1): get_header('page') #4 /home/nowydwor/ftp/hotelnowydwornew/wp-includes/template-loader.php(74): include('/home/nowydwor/...') #5 /home/nowydwor/ftp/hotelnowydwornew/wp-blog-header.php(19): require_once('/home/nowydwor/...') #6 /home/nowydwor/ftp/hotelnowydwornew/index.php(17): require('/home/nowydwor/...') #7 {main} thrown in /home/nowydwor/ftp/hotelnowydwornew/wp-content/themes/woods/header.php on line 21

    • This reply was modified 3 months ago by  pbpiotr.
    pbpiotr

    (@pbpiotr)

    🙂

    • This reply was modified 3 months ago by  pbpiotr.
    JNashHawkins

    (@jnashhawkins)

    Looks like your theme might have broke.

    I’d kill the theme via ftp or the file manager and let the default theme take over if it can. That’s the next step once you’ve turned off the plugins.

    Your other option might be to restore from a backup. I wouldn’t restore the database just yet if I had the choice but the files may be broken or a recent update might have clobbered something.

    Let us know if you need more help or ask your webhost nazwa.pl for help.

    milardovich

    (@milardovich)

    leadx_get_the_post_id() seems to be an internal function from your theme. I would first rollback to the latest backup you have and meanwhile contacting the theme provider for getting support, the theme devs seem to be Template Monster I think.

    pbpiotr

    (@pbpiotr)

    I contacted TemplateMonster support and I’m waiting for an answer.

    The panel wp-admin is work correct. I also have all shortcode in page, page, post, media in panel wp-admin. I do not have a backup. My web hosting has backup from 48 hours back. I will take this copy and im waitig for answer TemplateMonster. Maybe it’s a matter that they solve quickly and without any problems.

    stefsterNYC

    (@stefsternyc)

    TM doesn’t fix your hosting. Not that I’ve ever heard of. @jnashhawkins gave you excellent advice. Start from there. Rename the folder of the theme you’re using like so

    mythemename to mythemename-bu

    WP default them will take over and then see if that helps. This is not a DB issue so don’t go and use a backup from 6 hours ago unless it is absolutely necessary. Otherwise you’ll lose everything you’ve done from that time.

    White screens are nothing to panic over.

    pbpiotr

    (@pbpiotr)

    Ok, all thank you very much. I repair it 🙂

    Best regards

Viewing 8 replies - 1 through 8 (of 8 total)
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