Update:
Image of the crash Smart Button:
Paypal Smart Button Crash
Behavior:
– Go to checkout page -> Paypal smart button apear as normal
– scrolling up to typing out shipping, billing detail -> then, Paypal smart button crash.
– Google chrome, android. Stable latest version`
And
_ This happened to many other Woo stores (not mine) that using Paypal
_ This maybe happy only device and browser specific (Chrome Android)
_ WP core lazyload is not the curpirt. I disable it and the crashing still happen.
Hi @youngboy12,
Thanks for the report.
I was able to reproduce this on one Android device with the Chrome browser. But on a second Android+Chrome device, it works as it should. Other browsers or even Chrome on iOS do not seem to display this behavior either. It may be an isolated issue with Chrome on Android, but we will research this a bit more.
In any case, our developers will investigate this deeper.
Kind regards,
Niklas
This is randomly happen. But It will happen at high chance. I currently use paypal standard because of this. Thank for the issue confirmation. The issue is on both of Woo current Paypal Plugin
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This reply was modified 2 years, 8 months ago by
youngboy12.
Hello @youngboy12
I would recommend using any lazy load or cache at the cart and checkout. PayPal does not recommend it. There can be more problems come when activated. To turn it off for the checkout only you may use Asset CleanUp https://wordpress.org/plugins/wp-asset-clean-up/ or Plugin Load Filter https://wordpress.org/plugins/plugin-load-filter/ etc.
Thank you
Kind regards
Andreas
Hey @aweissinpsyde,
This is not actually the issue im talking about.
1. My test enviroment with no cache and lazy load plugin.
2. Even if there a a cache plugin, they will bypass checkout page by default
3. Lazyload Iframe and Image are intergrated in WPcore, however, as I test, this also not the curprit.
4. Your collegue acknowledge that he can reproduce the issue, so please focus fixing it
Conclusion:
Please fix this issue, This is a legit concern.
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This reply was modified 2 years, 8 months ago by youngboy12.
Hello @youngboy12
you are correct we have been able to recreate it, but it seems to depend on the end-user’s device and OS if this issue occurs. Because of this, it is a difficult issue to troubleshoot and might take a bit more time to tackle. We have it on our list!
Kind regards,
Joost
Hi @youngboy12,
We brought up the issue with PayPal after your report and while we haven’t heard back anything specific about this, we can no longer reproduce the problem (with any PayPal plugin that uses smart buttons).
So either PayPal resolved the problem in the background or a Chrome browser update did.
Relevant folks from PayPal are informed about it though.
In any case, there is not much more we could do about it as the developer of the PayPal Payments plugin.
This case will also automatically be tested with every new update that is released, so we are keeping an eye on it either way.
For any further questions, I suggest opening a new thread. Thanks!
Kind regards,
Niklas
Dear @niklasinpsyde
As my test, The issue still sometime happenning. I bet it is Chrome or Paypal Issue.
I have to switch to other Paypal plugin that not using Paypal Smart Button right now.
A lot of people gonna lost a lot of sale for sure. And the DEVs from Chrome or Paypal probably give zero S to this issue.
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This reply was modified 2 years, 4 months ago by youngboy12.
