Support » Plugin: WooCommerce » WordPress caught an error with one of your plugins, WooCommerce Admin.

  • Resolved patbell101

    (@patbell101)


    I have checked all I can but since WP 5.3 I have been getting an email saying:
    “…built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce Admin.

    First, visit your website (https://weebaglady.co.uk/) and check for any visible issues. Next, visit the page where the error was caught (https://weebaglady.co.uk/wp-cron.php?doing_wp_cron=1575991229.7436161041259765625000) and check for any visible issues.

    I can see no problems on the site and see nothing in the status, no errors in the serverlog or wp cron. I manually ran the two pending scheduled tasks and no problems. What do I do now?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Tseten D

    (@tibetanitech)

    Hi @patbell101!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.weebaglady.co.uk
    Site address (URL): https://www.weebaglady.co.uk
    WC Version: 3.8.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.41 (Unix) OpenSSL/1.0.2g
    PHP Version: 7.3.12
    PHP Post Max Size: 1 GB
    PHP Time Limit: 30
    PHP Max Input Vars: 5000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.28-0ubuntu0.16.04.2-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: wp_b27adfb168_
    MaxMind GeoIP Database: ✔
    Total Database Size: 23.17MB
    Database Data Size: 19.44MB
    Database Index Size: 3.73MB
    wp_b27adfb168_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_b27adfb168_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_b27adfb168_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_comments: Data: 0.31MB + Index: 0.38MB + Engine InnoDB
    wp_b27adfb168_eme_answers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_b27adfb168_eme_bookings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_dgroups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_eme_discounts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_eme_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_events_cf: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_eme_formfields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_holidays: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_locations_cf: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_eme_mailings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_members: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_memberships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_memberships_cf: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_eme_mqueue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_eme_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_people: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_eme_recurrence: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_states: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_eme_usergroups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_ewwwio_images: Data: 1.52MB + Index: 0.33MB + Engine InnoDB
    wp_b27adfb168_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_nextend2_section_storage: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_nextend2_smartslider3_sliders: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_nextend2_smartslider3_slides: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_ngg_album: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_ngg_gallery: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_ngg_pictures: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_options: Data: 2.48MB + Index: 0.14MB + Engine InnoDB
    wp_b27adfb168_postmeta: Data: 2.52MB + Index: 0.45MB + Engine InnoDB
    wp_b27adfb168_posts: Data: 1.19MB + Index: 0.34MB + Engine InnoDB
    wp_b27adfb168_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    wp_b27adfb168_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_b27adfb168_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_b27adfb168_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_b27adfb168_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_b27adfb168_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_b27adfb168_wfConfig: Data: 1.31MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wfFileMods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wfHits: Data: 1.02MB + Index: 0.27MB + Engine InnoDB
    wp_b27adfb168_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_b27adfb168_wfKnownFileList: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wfLogins: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_b27adfb168_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_b27adfb168_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_b27adfb168_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_b27adfb168_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_b27adfb168_wfStatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
    wp_b27adfb168_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (29) ###
    
    Admin Page Spider: by J7Digital – 3.16
    Advanced Cron Manager: by BracketSpace – 2.3.9
    Akismet Anti-Spam: by Automattic – 4.1.3
    Classic Editor: by WordPress Contributors – 1.5
    Events Made Easy Frontend Submit: by Franky Van Liedekerke – 1.0.44
    Events Made Easy: by Franky Van Liedekerke – 2.1.54
    WooCommerce Category Product Thumbnails: by Gareth 'GazChap' Griffiths – 1.1 – Not tested with the active version of WooCommerce
    If Menu - Visibility control for menu items: by Layered – 0.15
    Jetpack by WordPress.com: by Automattic – 8.0
    Mailgun: by Mailgun – 1.7.1
    Official StatCounter Plugin: by Aodhan Cullen – 2.0.6
    Resize Image After Upload: by ShortPixel – 1.8.6
    Page Builder by SiteOrigin: by SiteOrigin – 2.10.13
    Smart Slider 3: by Nextend – 3.3.25
    SiteOrigin CSS: by SiteOrigin – 1.2.4
    SiteOrigin Widgets Bundle: by SiteOrigin – 1.15.9
    TinyMCE Advanced: by Andrew Ozz – 5.2.1
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.20
    
    User Role Editor: by Vladimir Garagulya – 4.52.1
    Woo Custom Stock Status: by Softound Solutions – 1.1.2 – Not tested with the active version of WooCommerce
    Woo Out Of Stock Products: by Andrew Gunn – 2.3 – Not tested with the active version of WooCommerce
    WooCommerce Admin: by WooCommerce – 0.23.0
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.18
    WooCommerce Stripe Gateway: by WooCommerce – 4.3.1
    WooCommerce: by Automattic – 3.8.1
    Wordfence Security: by Wordfence – 7.4.2
    Media Library Categories: by Jeffrey-WP – 1.9.7
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.0.14
    
    WPvivid Backup Plugin: by WPvivid Team – 0.9.29
    
    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #124 - /shop/
    Basket: #125 - /cart/
    Checkout: #126 - /checkout/
    My account: #127 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Vantage
    Version: 1.14.3
    Author URL: https://siteorigin.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 737
    Oldest: 2019-11-10 14:41:51 +0000
    Newest: 2019-12-10 17:27:14 +0000
    
    Pending: 2
    Oldest: 2019-12-11 14:22:22 +0000
    Newest: 2019-12-12 16:42:26 +0000
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
    Plugin Support Tseten D

    (@tibetanitech)

    Thank you for the System Status Report.

    I had a look and everything seems in order on your site. The reported error was perhaps falsely reported by WordPress site health while the update was in progress.

    Please keep monitoring your site for any issues and do let us know here if something pops up again.

    I am getting the same email daily.

    Error Details
    =============
    An error of type E_ERROR was caused in line 616 of the file /srv/users/serverpilot/apps/weebaglady/public/wp-content/plugins/woocommerce-admin/src/Features/Onboarding.php. Error message: Uncaught Error: Call to undefined function Automattic\WooCommerce\Admin\Features\wc_get_screen_ids() in /srv/users/serverpilot/apps/weebaglady/public/wp-content/plugins/woocommerce-admin/src/Features/Onboarding.php:616
    Stack trace:
    #0 /srv/users/serverpilot/apps/weebaglady/public/wp-includes/class-wp-hook.php(288): Automattic\WooCommerce\Admin\Features\Onboarding->update_help_tab(Object(WP_Screen))
    #1 /srv/users/serverpilot/apps/weebaglady/public/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array)
    #2 /srv/users/serverpilot/apps/weebaglady/public/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #3 /srv/users/serverpilot/apps/weebaglady/public/wp-admin/includes/class-wp-screen.php(412): do_action(‘current_screen’, Object(WP_Screen))
    #4 /srv/users/serverpilot/apps/weebaglady/public/wp-admin/includes/screen.php(241): WP_Screen->set_current_screen()
    #5 /srv/users/serverpilot/apps/weebaglady/public/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/class-sender.php(365): set_cur

    Plugin Support Tseten D

    (@tibetanitech)

    Hi @patbell101,

    This issue has been reported as a bug to our developers and a new fix has been released in WooCommerce Admin 0.23.1. Please update your WooCommerce Admin 0.23.0 plugin to the latest version.

    Plugin Support thup90

    (@thup90)

    Hi there,

    I hope the previous reply answered your question. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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