Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » wordpress app unable to activate site stats

  • Resolved mikeall


    I have successfully installed and connected Jetpack to my self hosted sites. When I go to the WordPress app on Android, Jetpack is displayed under the Quick Links box and the item of Stats is there. When I click on the Stats it takes me to a screen that has text saying Looking for stats? and a blue button below saying Enable site stats. I press that button and an error message is shown simply saying unable to activate site stats.

    What might be the issue as to why it won’t enable and show the stats?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Michelle (a11n)


    Hi @mikeall

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.


    Thread Starter mikeall


    Thanks Michelle @deathlynotes for taking a look. The website that has this issue is:
    I have others but if we can sort one out then hopefully the others can be resolved too.

    Plugin Support Animesh Gaurav


    Hi there,

    While your site is publicly accessible, and the XML-RPC file is also working, but for some reason, Jetpack is not able to make XML-RPC requests on your site. This file is used by Jetpack and other plugins and apps to connect to your site. Since the Jetpack is not connected, you are not able to activate stats.

    I further checked your site in the rate limit test here and found the “508 Loop Detected” error. The ideal response we need there to be “200 OK”. This error indicates your server is terminating or blocking requests made by Jetpack.

    Can you please contact your hosting provider and check if they are blocking access to this XML-RPC file for Jetpack? Also, please find the IP ranges for the connection between your site and Jetpack/ here, and whitelist them for HTTP connections on your site.

    If you’re unsure about this, you may contact your hosting provider; they should be able to help you with this. Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to and enable stats.

    Let me know how it goes!

    Thread Starter mikeall


    HI – so my host has adjust the server to include the whitelist IP ranges. I can see the stats on the page but in the WP app on m=y Android phone, it is asking me to enable site stats. When I click the button it immediately says unable to activate the site stats.

Viewing 4 replies - 1 through 4 (of 4 total)
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