Support » Plugin: WP Live Chat Support » WordPress admin using Google Chrome, cannot chat with Firefox

  • Resolved Daniel Payne

    (@djepayne)



    Just installed the free plugin, however when a visitor on Firefox starts a chat and I am logged into WordPress with Chrome (on a Mac) I am not seeing any active chat sessions, so my visitor can type away in their dialog but the Agent never sees a new visitor.

    Trying to start a new Chat session also maintains all words from the previous chat attempt, making it doubly confusing to the chat visitor.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author DylanAuty

    (@dylanauty)

    Hi there,

    Thank you so much for getting in touch, we greatly appreciate your time.

    Our sincere apologies for the trouble you have experienced thus far, this is definitely not intended.

    Could I ask you to please share a link to your site with me? I would like to run a few tests to determine if any conflicts are occurring on the website which may lead to message delivery failure.

    I look forward to hearing back from you and getting this resolved as soon as possible.

    I went ahead and de-activated another Chat plugin, then activated WP Live Chat, somehow it worked OK this time when testing a visitor using Firefox while the agent used Chrome. Still unsure why it didn’t work on first install though.

    Plugin Author DylanAuty

    (@dylanauty)

    Hi there,

    Thank you for getting back to me on this one, I do greatly appreciate it.

    I am glad to hear things are functioning as intended.

    We will run a few tests on our side moving forward to ensure stability of this functionality.

Viewing 3 replies - 1 through 3 (of 3 total)
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