Support » Fixing WordPress » WordPress Admin Panel won’t load – site is live

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  • 500s on WP is usually caused by a conflict with plugins or with the .htaccess. More likely plugins, which you will need to deactivate. Of course, if you’re unable to get onto your admin dashboard you’re going to have to do this manually.

    The info here should walk you through a couple of options how to do that. Depending on how confident you are with server administration, I’d recommend the FTP route as the easier of the two options.

    If you’re still unable to access the dashboard after doing this, then the issue is likely with one of your .htaccess rules. Access your FTP and show hidden files, rename the .htaccess and then try to access wp-admin again.

    If you need more detailed clarifications or assistance, let me know (or anyone else trawling this section.)



    Insert this line of code in your wp-config.php

    define( 'WP_DEBUG', true );

    Then go to your admin panel and check what errors are being rendered. If it’s a path to a plugin try to disable it Or you can share here the errors you are getting so i help you further.

    Have you recently updated your wordpress? Sometimes wp updates fail to modify the db_version within your mysql wp-options table. CHECK out my answer here:

    • This reply was modified 4 years, 10 months ago by mcfreder.


    This usually happened due to a plugin conflict as the wordpress is not properly upgraded.
    Deactivate all your plugins through FTP by renaming the plugins folder, once you are done then go back to your WordPress dashboard. Now you will be able to upgrade it, once you are done, change the plugins folder name back to plugins and activate the plugins one by one.

    Thread Starter deluxemaid


    Thanks a million mcfreder, it was the db_version problem. I skipped one WP update so maybe that caused the problem.

    Pasting your solution here for others that come across this.

    “I had to enter PhpMyAdmin and update manually the db_version in wp_options ( with the version number from the latest wordpress download package (”

    @deluxemaid You are mostly welcome! This will occur more often so be prepared to do it over LOL

    My dashboard won’t load after trying to update Enfold theme. im getting a http 500 error

    As @mcfreder says above, the very first thing a WordPress developer should do it open wp-config.php and add the line:
    define( 'WP_DEBUG', true );
    This will throw any errors above your rendered html and most likely point at the issue.



    What if you do not have a db_version in your wp-options table?

    One word: Impossible!

    Just keep looking..

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