Support » Fixing WordPress » WordPress Account — Need Help Accessing Our Agency's Site

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  • Several possibilities it seems: http://codex.wordpress.org/Resetting_Your_Password

    If you have access to the mailbox of the admin account, you can use that to retrieve a new password. If not, you’ll have to have access to the mysql database and change it there (I guess you can even make your own account an admin in mysql).

    esmi

    (@esmi)

    Forum Moderator

    Using Phpmyadmin (or another MySQL management tool), first backup your database. Then navigate to your wp_usermeta table and locate the meta_key called “wp_capabilities” for your user_id. Change the meta-value for this record to:

    a:1:{s:13:"administrator";s:1:"1";}

    Thank you both so much! This fixed my issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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