Title: WordPress 4.2.1 has crashed
Last modified: August 24, 2016

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# WordPress 4.2.1 has crashed

 *  Resolved [jwmefford](https://wordpress.org/support/users/jwmefford/)
 * (@jwmefford)
 * [11 years ago](https://wordpress.org/support/topic/wordpress-421-has-crashed/)
 * I’m running a giveaway off this site…it only has a few hours left open. And it
   has crashed.
 * So, the giveaway URL that has crashed is: [http://giveaways.johnwmefford.com/giveaways/tap-that-launch/](http://giveaways.johnwmefford.com/giveaways/tap-that-launch/)
 * Yet, if I go to the root home page, it’s working (but I never use it): [http://giveaways.johnwmefford.com/](http://giveaways.johnwmefford.com/)
 * Worse yet, my WordPress Dashboard has also crashed: [http://giveaways.johnwmefford.com/wp-admin/](http://giveaways.johnwmefford.com/wp-admin/)
 * I have been using the KingSumo plug-in for my giveaway without any issues. I 
   received the auto-update of moving to WordPress 4.2.1 on April 27, but everything
   was working up until today (not sure when it went down exactly).
 * Here is the error message I get on my Dashboard and the giveaway URL:
 * Warning: require(/home2/ab9344/public_html/giveaways/wp-content/themes/twentyfifteen/
   inc/custom-header.php): failed to open stream: No such file or directory in /
   home2/ab9344/public_html/giveaways/wp-content/themes/twentyfifteen/functions.
   php on line 341
 * Fatal error: require(): Failed opening required ‘/home2/ab9344/public_html/giveaways/
   wp-content/themes/twentyfifteen/inc/custom-header.php’ (include_path=’.:/opt/
   php54/lib/php’) in /home2/ab9344/public_html/giveaways/wp-content/themes/twentyfifteen/
   functions.php on line 341
 * Can someone help me trouble-shoot this issue? I have no clue what happened and
   my giveaway ends in less than 2 hours.
 * Many thanks,
    John

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years ago](https://wordpress.org/support/topic/wordpress-421-has-crashed/#post-6103053)
 * Try [manually resetting your plugins](https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, access your server via [FTP or SFTP](https://codex.wordpress.org/FTP_Clients),
   navigate to `/wp-content/themes/` and rename the directory of your currently 
   active theme. This will force the default theme to activate and hopefully rule-
   out a theme-specific issue (theme functions can interfere like plugins).
 *  Thread Starter [jwmefford](https://wordpress.org/support/users/jwmefford/)
 * (@jwmefford)
 * [11 years ago](https://wordpress.org/support/topic/wordpress-421-has-crashed/#post-6103056)
 * it’s resolved. I had to pay someone $113 to fix it. Not fun. But I appreciate
   you reaching out with suggestions. Thanks.
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years ago](https://wordpress.org/support/topic/wordpress-421-has-crashed/#post-6103057)
 * You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘WordPress 4.2.1 has crashed’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/wordpress-421-has-crashed/#post-6103057)
 * Status: resolved

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