Anything is possible with an outdated version of WordPress. What theme are you using?
Agreed, I don’t design/manage the site, but I’ve been asked to help troubleshoot. The theme is Voltron. I appreciate your time and help.
Thanks,
Ed
Where did they get that theme? I can’t seem to find it.
I just checked and apparently it’s a custom theme by whomever designs the web site. Yep, I know that doesn’t help much. And yes, I keep asking myself if they created this theme then why can’t they track this down :(. So just backing up a bit, when logging into WordPress and in the very top left I click our company name and select MENUS. IE gives the “This page can’t be displayed” which is the https://www.company.com/wp-admin/nav-menus.php file initially. In Chrome I can get into that section, but some of the menu structure is not there. If I turn on non-friendly error messaging in IE I get what I posted previously. I thought about posting line 82 that it mentions, but that’s a huge line. The first part of that line does mention:
var wpNavMenu;!function(a){var b;b=wpNavMenu={options:{menuItemDepthPerLevel:30,globalMaxDepth:11,sortableItems:”> *”,targetTolerance:0},menuList:void 0,targetList:void 0,menusChanged:!1,isRTL:!(“undefined”==typeof isRtl||!isRtl),negateIfRTL:”undefined”!=typeof (and on and on)
Which is what lead me to thinking this might be similar to not having a correct setting in php.ini for the new amount of menu options to show up. But I’m really just speculating about that. FWIW I did set the max_input_vars = 3000 (it was 1000 initially) in the php.ini and verified that setting was correct looking at the phpinfo after restarting the web server.
Thanks,
Ed
When running a browser debug in firefox for https://www.company.com/wp-admin/nav-menus.php :
ReferenceError: columns is not defined
wpNavMenu.initToggles()load-scripts.php:82
wpNavMenu.init()load-scripts.php:82
<anonymous>load-scripts.php:82
m.Callbacks/j()load-scripts.php:2
m.Callbacks/k.fireWith()load-scripts.php:2
.ready()load-scripts.php:2
J()load-scripts.php:2
I am sorry but supporting a custom theme is out-of-scope for this forum. It would be good to find the original designer. I would encourage, in the future, not to pay for a custom theme. There are many hundreds of themes out there as well as the ones here that are easily modified using CSS and a Child Theme.
It would be good to upgrade as soon as you can for security reasons.
You can also try these two sites if you need professional assistance http://jobs.wordpress.net/ or http://directory.codepoet.com/. Please do not accept any hire offers posted to these WordPress.org forums.
No problem, I appreciate you taking the time to look over things and respond.
Thanks,
Ed
