Support » Fixing WordPress » WordPress 3.9 TOTAL FAILURE

  • Installed the upgrade version 3.9 and I’ve had nothing but PROBLEMS. Deleted it and all files, 3 times now, reinstalled and still having the same issues. On any browser, the media button, screen options button, editing do not work. I have all functions UNTIL I update the page or post and then ‘pouf’ it’s all gone, no editing options and the buttons do not work. I’ve disabled ALL plugins, still same issue. Spent hours on the phone with my hosting company, BlueHost. My site has been down now for a week. I also have 4 other sites that run WP and were upgraded to 3.9 and are doing fine. But my fresh install of 3.9 does not work. HELP. With all the installation problems with this version it seems that there should be a fix by WordPress available. Again, another fresh install and in uploading a new theme I receive this error: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.

    Needless, to say I am more than frustrated. The other sites I have are working fine with the same exact theme and plugins. My plugins are all deactivated and a fresh install of 3.9 and again…. problems.

    Help, please.

    I found this answer on another post:

    Try re-uploading all files & folders – except the root wp-config.php & .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.
    But I do not know how to accomplish a re-upload without including the files mentioned.

    I also found this solution:

    Looks like I’ve just sorted it. I followed the instructions in step 2 on the page below and it looks much much better. Just had to enable script de-bug in the wp-config.php
    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    I completed it and I’m still having the same error in even trying to upload a theme:
    An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums.

Viewing 15 replies - 1 through 15 (of 24 total)
  • esmi

    (@esmi)

    Forum Moderator

    I found this answer on another post

    And did you try that suggestion?

    It would be a better idea if you try to backup with the files that you have before you updated and then again try to update

    esmi

    (@esmi)

    Forum Moderator

    How would that help? You shouldn’t be using files from one version of WordPress with a database from another. That’s just asking for trouble.

    I mean all files including core wordpress files .

    esmi

    (@esmi)

    Forum Moderator

    You shouldn’t be using files from one version of WordPress with a database from another

    We can upload root directory backup and database backup . That’s the way to recover using a backup if some problem occurs . And then create a user to link install to the backup files with all permissions granted

    esmi

    (@esmi)

    Forum Moderator

    There’s really no need to carry out a database restore at this stage. Better to try some very basic troubleshooting steps first.

    @esmi,
    I previously installed WP from the CPanel, on my host (Bluehost) through the simple script. Is it best, at this point, to uninstall WP from there and then install from WordPress itself?

    Am I understanding that correctly?

    esmi

    (@esmi)

    Forum Moderator

    Is it best, at this point, to uninstall WP from there and then install from WordPress itself?

    That depends. How much work have you put into this site already? Would you be prepared to lose it all? How comfortable are you with using FTP or similar?

    I have previously deleted my whole site in the attempt to ‘fix’ things, so it is not a problem to start over again, at this point. I am somewhat comfortable with FTP. I did add the debug script to the the wp-config.php file, that was mentioned above.

    I just would like to be absolutely sure, as I can, what I am doing this time will work! I need it back working correctly!

    Thank for your assistance.

    esmi

    (@esmi)

    Forum Moderator

    Well, before you wipe out all of your work again, let;’s see if we can fix the existing site. Did you try the fresh upload of core files & folders as suggested in the other posts. If so, did you ensure that that you deletes the old copies of files & folders before uploading the new ones. Quite often, just over-writing doesn’t work.

    I did, uninstall WP & delete all the old files & folders from the File Manager in my CPanel. I waited 24 hours. I then re-installed WP through Simple Scripts on BlueHost. Is this considered a ‘fresh upload’?

    esmi

    (@esmi)

    Forum Moderator

    Yes – in theory. But I’d suggest you try another manual upload of the core WordPress files & folders. 1-click installers can be a bit flakey sometimes.

    Okay. To be clear, for my own understanding, I will delete WP through the Simple Scripts, then delete the files and folders through the File Manager. Then I will go to WordPress.org to download my file of WordPress. Correct?

    esmi

    (@esmi)

    Forum Moderator

    I will delete WP through the Simple Scripts

    No! Just login to FTP, delete the wp-admin and wp-includes folder plus all of the WordPress files in the root folder except the wp-config.php and .htaccess file (if you have one). Then just replace everything that you have deleted with a new copy from a fresh, unpacked, download of WordPress.

Viewing 15 replies - 1 through 15 (of 24 total)
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