Support » Fixing WordPress » WordPress

  • I encountered the following problem when logging into my control panel for my hosting company Crazy Domains, to update the PHP version and to increase settings on the server for settings such as upload_max_filesize, post_max_size, max_input_vars, etc.

    As soon as I did so the site broke and I received a 500 error.

    I rang Crazy Domains and the fix was to go to the File Manager and increase settings via the php.ini file.

    This was their response as to why the problem occurred.

    The update earlier will not sync and it is something to do with the system update with WordPress for some reason it won’t sync until we edited the php.ini folder under public_html.

    Switching the PHP version will also affect the current setup and obviously not carried over to the new PHP version.

    This has been forwarded to our backend support and confirmed that this is not an issue from our control panel but some update from WordPress system update.

    Am I understanding correctly, that it is a WordPress coding issue?

    That is correct.

    Has anyone else experienced this issue?

    The page I need help with: [log in to see the link]

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  • Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Advisor and Activist

    Please don’t post in the Alpha/Beta forum unless you’re actually testing the alpha/beta version of WordPress (not a plugin or a theme). Also, once WordPress has released a version, it’s not appropriate to post in alpha/beta and you should post in the Fixing WordPress forum:

    This post has been moved out for you.

    It sounds like the issue is that not everything on your site may be compatible with whatever this ‘new’ version of PHP was. If it was PHP 8, then that is probably it, because not all plugins and themes are compatible. WP core will work fine, but it has some quirks.

    If you want to try this again, make sure you update everything first (all plugins, all themes, core WP). Then make a note of what your current PHP settings are (version etc) and change one thing at a time 🙂

Viewing 1 replies (of 1 total)
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