• Resolved jchang

    (@jchang)


    Hi wordfence,

    I’m having issues with “learning mode”. It seems to auto-enable much earlier than it’s supposed to. I set the date to to be 3 months from now, but it enables within a day. Have you encountered this issue before? How do I fix this?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hey @jchang,

    I haven’t run into this before, but I can do some testing while setting it to 3 months. In the meantime, can you try changing it to the default of 7 days and let me know how it goes?

    Thanks,

    Gerroald

    Thread Starter jchang

    (@jchang)

    Ok I’ll let you know. Meanwhile, since I’m on aws, writing the filesystem is not possible. Would this affect wordfence?

    Thread Starter jchang

    (@jchang)

    Any update on this? This is happening even after I “disable firewall” altogether. It auto enabled after a couple of days. What’s going on?

    Hey @jchang,

    I still haven’t been able to reproduce this.

    Have you had a chance to lower the Learning Mode time to 7 days?

    Can you try disabling scheduled scanning and let me know if it helps? You’ll still be able to run a manual scan.

    Thanks,

    Gerroald

    Thread Starter jchang

    (@jchang)

    I disabled the scheduled scanning, and also ended up disabling wordfence altogether, but still auto-enables after a few hours.

    The only thing left to do is to deactivate the plugin. I just deactivated for now until things can get fixed later.

    My hunch is it has something to do wordfence files… Since we’re using aws / s3 to deliver the site, no files on the server can be changed whatsoever. Does wordfence rely on changes on the file system level or the database level?

    Hey @jchang,

    When you get a chance to come back to this can you please try resetting Wordfence and let me know if it helps?

    https://www.wordfence.com/help/advanced/remove-or-reset/#remove-or-reset

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter jchang

    (@jchang)

    Thanks @WFGerroald, I’ll let you know how it goes. My honest guess is that it has something to do with the way amazon handles it’s instances, files are never stored on the server and can never be changed – only tables.

    Will keep you updated.

    Plugin Support wfscott

    (@wfscott)

    @jchang

    This may also be due to the way the wflogs files are handled in the instance (wp-content/wflogs). If those files are regenerated, Learning Mode will be activated.

    Let us know if you have run into the issue again.

Viewing 8 replies - 1 through 8 (of 8 total)

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