Plugin Support
WFAdam
(@wfadam)
Hello @mnppdt28 and thanks for reaching out to us!
Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.
Thanks!
Hi @wfadam ,
Sent, see: https://prnt.sc/v9sl8m.
Waiting for your feedback.
Thanks.
Plugin Support
WFAdam
(@wfadam)
Thanks for sending those reports @mnppdt28
Head over to your site and go to Wordfence > All Options > General Wordfence Options > How does Wordfence get IPs and reference the area under that section that says Detected IPs and Your IP with this setting.
Switch this to X-Forwarded-For. It should then start detecting the correct IP address.
Let me know what you find!
Thanks!
Hi @wfadam
Thank you for this. I’ve already switched the settings to X-Forwarded For. See: https://prnt.sc/va3hz8
Will let you know here if we still experienced the same issue.
Thank you for your support.
Plugin Support
WFAdam
(@wfadam)
Sure thing! I hope that resolves your issue!
Just let me know if it doesn’t!
Thanks again and have a great weekend!