Support » Plugin: Wordfence Security - Firewall & Malware Scan » Wordfence Support 2FA

  • Resolved rfclifford

    (@rfclifford)


    Hi WordFence Support:

    Lost phone, updated Microsoft Authenticator, have no recovery codes. How can I shut off the 2FA for my Wordfence account so I can get back to premium support?

    Please help.

    RF Clifford

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @rfclifford and thanks for reaching out to us!

    I’m happy to provide you instructions on how to get back into your site. If you have lost or replaced your old phone and can no longer access your site(s), and you have misplaced the 2FA backup codes, there are two ways to get back into the site.

    The first way is if you have added the site in Wordfence Central (a free site management tool in your account on wordfence.com):

    • Login to Wordfence.com and look for the Configuration tab.
    • Click the gear icon at the end of the row that the site you need to access is on.
    • Scroll down to the Login Security Options section and expand it by clicking the small black arrow to the right.
    • In the section that says “Whitelisted IP addresses that bypass 2FA” add your public facing IP address.
      NOTE : You can get your public facing IP by clicking this link.
    • Scroll back to the top of the screen and save the changes.
    • You should now be able to login to your site with just a username and password.

    If you haven’t added your site to Wordfence Central follow these steps:

    • Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
    • Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
    • Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
    • Go to your user profile and add 2FA back to your account, making sure to download the backup codes in case of problems in the future.

    If you have any other trouble logging in feel free to reach out here.

    Thanks!

    Thread Starter rfclifford

    (@rfclifford)

    Hi WordFence Support:

    I cannot get into my Wordfence.com account.

    My site 2FA is fine for my sites. The one where I pay the bill and request premium support. It has 2FA and I have no recovery codes or the phone with the autehticated app.

    Please help.

    RF Clifford

    Plugin Support WFAdam

    (@wfadam)

    Sorry for the confusion @rfclifford

    If you could please send an email to lockout @ wordfence . com with your username as the subject, we should be able to resolve your login issue.

    They will be able to help you out.

    Thanks!

    Hi there,

    Is it possible to have new users activate their 2FA when they login for the first time, through loginizer? A quick response would be appreciated.

    TIA
    Haroon

Viewing 4 replies - 1 through 4 (of 4 total)
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