Support » Plugin: Wordfence Security - Firewall & Malware Scan » Wordfence seems to be hanging

  • Resolved Krammig

    (@krammig)


    I have tried to run a Scan a few times but it seems to be hanging at the same point every time.

    The Log file reaches the top line listed below and that’s it. The three progress spinners are running (File Changes –
    Malware Scan – Content Safety) but that’s it.

    [Jul 01 12:46:05:1561949165.004511:2:info] 16561 files indexed
    [Jul 01 12:45:54:1561949154.038548:2:info] 16065 files indexed
    [Jul 01 12:45:51:1561949151.848928:2:info] 15565 files indexed

    Would appreciate your thoughts.
    Cheers

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WFGerroald

    (@wfgerald)

    Hey @krammig,

    Have you had a chance to work through our Scan Troubleshooting guide?

    https://www.wordfence.com/help/scan/troubleshooting/

    Please let me know how it goes.

    Thanks,

    Gerroald

    Morning Gerroald,

    Thanks yes I did run through that however I could not resolve the issue.

    I also added the extra memory call to wp-config however that didn’t make a difference either – running 512MB

    I will take another look today and try again, and will let you know.

    Cheers

    Plugin Support WFGerroald

    (@wfgerald)

    Hey @krammig,

    Please do let me know what you find.

    In the meantime can you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your WordPress.org username and update this thread after you’ve sent it.

    Thanks,

    Gerroald

Viewing 3 replies - 1 through 3 (of 3 total)
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