Wordfence.org Login Broken

Resolved wot4
(@george-hannan)

5 years, 4 months ago

I was going to log in to subscribe to Wordfence Premium, but now I’m wondering if that’s a good idea if you can’t get something as simple as login authentication working properly!

Your Wordfence.org login is malfunctioning – it keeps telling me I’m putting in incorrect user name / password details. This has happened before too.

I’m not.

I use a password manager, and I have a backup file of credentials – they are correct!

Then it locks me out.

And then your email ‘unlock’ service is not working either!

What are you people doing? You need to get the basics right too!

Viewing 5 replies - 1 through 5 (of 5 total)

wfdave
(@wfdave)

5 years, 4 months ago

Hi @george-hannan,

The site to manage Wordfence/Central is https://www.wordfence.com/

Can you provide me with your username?
(I wasn’t able to reverse your username with the site provided on your profile page)

I’ll take a look into the status of your account, and see what we can do to get you back in.

Dave

Thread Starter wot4
(@george-hannan)

5 years, 4 months ago

Hi Dave
it is: wot4
the same as on the forum here
the same problem happened back on December 8, 2019 and I set up this new username and a new password, worked at the time, but now doesn’t work!
Also, if you can manage to fix that, the email unlock doesn’t send emails out either.
Thanks.

Thread Starter wot4
(@george-hannan)

5 years, 4 months ago

wfdave – almost 3 days ago – so where’s the reply?
It’s becoming difficult to take WordFence seriously!

WFSupport
(@wfsupport)

5 years, 4 months ago

Sorry for the delayed response. It looks like the account was marked inactive as there are no premium licenses in it and no sites attached to Wordfence Central. I have marked the account active. If you will reach out to me at presales [at] wordfence [dot] com with the username in the subject line I will get the password reset for you (we don’t do that in the public forums for obvious reasons).

Tim

pointerpapa
(@pointerpapa)

5 years, 4 months ago

I too am having this issue. I have not only backed up encrypted credential management but also access to myphpMyAdmin portal and all site content. I am unable to login and choosing the reset option yields not even an email going to spam. Is there something I am missing here? I have the plaintext version of my pass as well as the encrypted by wordpress version and i’m still SoL. Guidance would be greatly appreciated, I need to purchase some upgraded plugins and WP-Premium for a new website launch next month.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Wordfence.org Login Broken’ is closed to new replies.

Tags