Wordfence not identify the location of visitors

Resolved Eljugador
(@eljugador)

8 years, 6 months ago

Hi,
Since the previous update Wordfence does not identify the location of the countries of visitors in section livetraffic, and does not work the section Whoislookup

Had the plugin installed on several pages but as these features are still not working in this new update, remove the plugin 2 of my pages, I hope you can solve that problem because they were two good options that had the plugin

Regards

Viewing 8 replies - 1 through 8 (of 8 total)

wfyann
(@wfyann)

8 years, 6 months ago

Hi @eljugador,

Could you please share a screenshot so I can get a better understanding of the issue you’re experiencing?

Thank you.
Thread Starter Eljugador
(@eljugador)

8 years, 6 months ago
Hi @wfyann,
The first screenshot is of the location, where in all visits does not leave identified the country of origin

and the second screenshot is Whois Lookup where when you try to check an IP stays all the time looking but without giving any results
- This reply was modified 8 years, 6 months ago by Eljugador.
wfyann
(@wfyann)

8 years, 6 months ago
Hi @eljugador,

Thanks for sharing those screenshots and clarifying the issue.

I suspect your host is not able to connect to Wordfence servers.

Could you please check the “Connectivity” section on the “Wordfence –>Tools –> Diagnostics” page to see if any errors are showing?

Also, on the same page, could you please check the “PHP Environment” section and confirm the values for:
- Checking for OpenSSL support
- Checking OpenSSL version
- Checking for cURL support
Thread Starter Eljugador
(@eljugador)

8 years, 6 months ago

Hi @wfyann

You were right, here are the mistakes
error screenshot
Can be solved in some way?

Regards

wfyann
(@wfyann)

8 years, 6 months ago

@eljugador,

This confirms that you need to upgrade OpenSSL on your environment; I suggest you contact your hosting provider so they can assist you.

For information, the issue you’re having is discussed in this topic.

Thread Starter Eljugador
(@eljugador)

8 years, 6 months ago

@wfyann,

Thank you for your time and help in this issue, I will talk to the provider of my hosting

Greetings and good weekend

Thread Starter Eljugador
(@eljugador)

8 years, 6 months ago

@wfyann

Problem solved (screenshot) and now the plugin already identifies the countries (screenshot) of the visitors and works perfectly the whois look up (screenshot)

After talking with the hosting provider told me to modify the SSL protocol from the management panel of my hosting, I had not realized that I could do it myself

Regards and thanks

wfyann
(@wfyann)

8 years, 6 months ago

Hi @eljugador,

Thanks for letting us know!

I’m glad you managed to solve the problem.

Viewing 8 replies - 1 through 8 (of 8 total)

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