Support » Plugin: Wordfence Security - Firewall & Malware Scan » Wordfence Locking Out IP But None Showing in Blocking

  • Resolved curiouslt

    (@curiouslt)


    I’m having a weird issue. A editor on our site was locked out, and when I go to look at a list of blocked IP addresses, it is completely blank. So I can’t unlock her. I whitelisted the IP address as well, and she is still locked out.

Viewing 3 replies - 1 through 3 (of 3 total)
  • curiouslt

    (@curiouslt)

    I followed all the things in previous support threads to try and find her IP address. We were on a video chat and i had her navigate the site, her IP address does not show up anywhere for me to unblock her.

    Plugin Support wfphil

    (@wfphil)

    Hi @curiouslt

    Would you be able to provide a screenshot of the block page that she is seeing please.

    Thank you.

    Plugin Support wfphil

    (@wfphil)

    Hi,

    Since I haven’t heard back from you I am assuming you have resolved your issue so I am marking this topic as resolved.

    If however, for whatever reason, you are still experiencing this issue and it is not resolved please respond to the post, which moves it back up the queue, and mark this topic as “not resolved”.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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