Wordfence locked myself out of my WordPress site

  • dobby14

    (@dobby14)


    7 years, 1 month ago

    Hello,
    after installing wordfence last week I tried to login to the backend of my website https://bibelwelt.de and it didn’t work. I was locked out.

    I read the helping page about “locking himself out of once own homepage”, but in the e-mail from wordfence was no “Reason” for locking me out, but only these words:

    This email was sent from your website “Bibelwelt” by the Wordfence plugin at Monday 20th of March 2017 at 10:00:10 AM
    The Wordfence administrative URL for this site is: https://bibelwelt.de/wp-admin/admin.php?page=Wordfence
    A user with username “hs-14_bw-wp” who has administrator access signed in to your WordPress site.
    User IP: 2003:dd:fbc3:9400:e52e:5a65:6505:610a
    User hostname: p200300DDFBC39400E52E5A656505610A.dip0.t-ipconnect.de
    User location: Giessen, Germany

    Then I followed the advice to rename the wordfence-folder (and cache-plugins, too), but the only effect is: I get no more e-ails from wordfence, but can’t still login to my website.

    What can I do?
    Helmut

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  • Thread Starter dobby14

    (@dobby14)

    6 years, 9 months ago

    OK. Meanwhile, I have turned on the log_errors option for my staging site.

    And now I can’t do anything else but wait until the intermittent problem will occur again – and then follow your advice.

    Plugin Support wfphil

    (@wfphil)

    6 years, 9 months ago

    Hello Helmut,

    Lets wait and see what happens. I would try logging into the staging site daily and if one day you can’t login then check the PHP error logs for the previous 24 to 48 hours to be sure of any unusual errors that you don’t see prior to that time in the error logs. One error log will be in the root directory of your WordPress installation and the other will be in your “wp-admin” directory.

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