Support » Plugin: Wordfence Security » Wordfence is disabling aspects of WP main Dashboard area

  • Resolved crzyhrse

    (@crzyhrse)


    The Screen Options and Help tabs at the top of the Admin Dashboard screen are not dropping down, none of the hover submenus in the side menu (such as Settings) pop out or appear when hovered over, and the up/down arrows to show/hide the widget areas in the main dashboard work area are disabled.

    Note that this is an issue only in the main Admin Dashboard screen, it is not happening on other backend Admin screens (such as Plugins), or page/post screens, etc. It is also happening whether I’m using Chrome, Firefox or Safari.

    It is happening when Wordfence is active, and immediately goes away when Wordfence is deactivated.

    It happens when it is only Wordfence that is active, all other plugins deactivated.

    It is happening with three very different themes active, including 2016.

    It is happening on 9 out of 11 sites, all eleven of them with Wordfence active and all eleven of them are in their own totally separate cPanels in the same reseller account on a high-end server. The php version is 5.6.

    The two sites that Wordfence is active on that the issue is not occurring have many varied active plugins and many other commonalities including the same theme, as several of the sites the issue is occurring on.

    I can give access to a test site in its own cPanel using the 2016 theme, where the issue is occurring with only the Wordfence plugin active. Both WP Admin and cPanel if it is helpful. I can also give similar access to one of the two sites the issue is not occurring on.

    I’ve tried to track this down the very best I can, putting in many hours. I am not php or js literate, and only vaguely grasp the deeper innards of WP. I really need some help.

    It is hard for me to describe this with enough info to be helpful in just a few words. I posted previously (late at night in some frustration) with even many more words and details, probably to much, hoping you might see a pattern or something I am not seeing, but all the details may have put you off.

    With huge appreciation for Wordfence and great respect, please may I have some response.

    • This topic was modified 6 days, 19 hours ago by crzyhrse.
    • This topic was modified 6 days, 19 hours ago by crzyhrse.
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  • Plugin Author wfalaa

    (@wfalaa)

    Hi,
    I’ve replied to your other thread here, so please let’s continue the discussion there, I’ll mark this thread as “resolved” now.

    Thanks.

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