Plugin Support
WFAdam
(@wfadam)
I still believe this is a server resource issue. As for your Rules not updating, that would be connection-related, and if your server resources are peaking, it might be causing a lot of other issues.
Were you able to get access logs from your host? Also, could you ask them to investigate the 500 errors you’re seeing in the console?
Thanks again!
Hello again, @wfadam
As far as I could see from /hosting/scripting_config/ssi/error_logs there are no errors results for this website.
However, I have just forwarded your exact words to my hosting provider, in case I am searhing in the wrong records. As soon as they get back to me I will reply to you,hopefully, with more accurate information.
Thank you again !!
Liliana
Plugin Support
WFAdam
(@wfadam)
Thanks for your patience on this issue!
I hope we can find the information we need from the access logs.
Hello, WFAdam
Here is what Netfirms wrote:
`Thank you for letting us know what WordFence support wrote. There are no server-side issues found. To access your log files you can do one of three things:
1. Log in via FTP and go to /stats to access your raw log files.
2. Use the FileManager tool: https://www1.netfirms.com/controlpanel/foundation/hosting/file_manager to go to /stats to access your raw log files.
3. Use the Log Files page by following the steps given below:
a. Log into the Log Files page: https://www1.netfirms.com/controlpanel/LogFiles.bml
b. Under Current Log Files, select the file you wish to download
c. Right-click to download the selected file. (You will need WinZip to uncompress the file.)
I have not received 500 errors in the console. If the issue persists, please provide us with the URL, exact steps to replicate the issue along with the screenshot of the page where it shows 500 errors in the console.`
I can do any of those things, just let me know if you want me to zip those files or provide you the screenshots. However, as well as myself they did not find any issue regarding this website. So I think, perhaps we´d better wait for Elementor´s reply?
They did not reply yet. I forwarded the same message to their forum one week ago, and I am still waiting for their feedback
(https://wordpress.org/support/topic/unable-to-edit-with-elementor-2/)
Just let me know what to do
Thank you again!
Plugin Support
WFAdam
(@wfadam)
If you could zip those for me to review. I might be able to help you find what is causing the issue.
Send them to wftest @ wordfence . com with subject “aflorarte for WFADAM” so I can find it easily. Also, let me know here once you have sent it!
Thanks again!
Hello ADam,
I have sent you the email.
Thank you so much!!
Plugin Support
WFAdam
(@wfadam)
Looking into the issue a little deeper, it looks like your error log isn’t working correctly.
You can try enabling WordPress’s own debugging functions and see if you are able to record any errors that way. You can find more information about how that’s done here: https://codex.wordpress.org/Debugging_in_WordPress. Basically, you would just add these three lines to your wp-config.php. NOTE: You must insert this right before “/* That’s all, stop editing! Happy blogging” in wp-config.php.
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
If you already have a line there that says define( ‘WP_DEBUG’, false); please remove it. Then, whenever you think an error is happening on your site, check the WordPress error log to see if the errors have been recorded there. The log will be created in /wp-content/debug.log.
This will set the correct directives to start recording errors. With the amount of plugins your site is using, there should be more in the logs. Once you get this set, try to open Elementor a few times, which might show us exactly what is happening.
I also found that Elementor mentions that 500 errors might mean the site doesn’t have enough memory:
https://elementor.com/help/500-error/#how-to-troubleshoot-a-500-error
Let me know what you find!
Thanks again!
Hello and thank you again!!!
I´m happy to say that the site is now working fine. I followed your instructions and also migrated to a bigger hosting provider and all that movement completeley solved the issue. At least, I can now edit with Elementor without issues.
I also found that Elementor mentions that 500 errors might mean the site doesn’t have enough memory:
That might have been part of the problem.
I do appreciate very much your latest instructions !!!
We can close this ticket now as the case has been resolved 😉
Thanks again , @wfadam !!!
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This reply was modified 2 years, 6 months ago by
aflorarte.
i have the same issue, cannot edit with elementor when wordfence is active..
