wordfence-central-complete-setup

Viewing 6 replies - 1 through 6 (of 6 total)
  • WFGerroald

    (@wfgerald)

    5 years, 3 months ago

    Hey @andrusito,

    Can you please try checking for the conflict without the Health Check plugin? It does seem that something is loading jQuery too early and breaking the connection.

    Also, I understand the other sites on the dedicated server are working fine, but it can’t hurt to whitelist the Central IP.

    54.68.32.247

    Please let me know how it goes.

    Thanks,

    Gerroald

    Thread Starter andrusito

    (@andrusito)

    5 years, 3 months ago

    thanks! I tried as you suggested. Still nothing. It’s like something is blocking the whole process… I even tried deactivating all plugins.

    WFGerroald

    (@wfgerald)

    5 years, 3 months ago

    Hey @andrusito,

    Can you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your WordPress.org username and update this thread after you’ve sent it.

    Thanks,

    Gerroald

    Thread Starter andrusito

    (@andrusito)

    5 years, 3 months ago

    thanks!

    the thing is nothing happens when I click on SEND REPORT BY EMAIL. I also tried EXPAND ALL DIAGNOSTICS but nothing.

    Do you have a direct link I can try with my domain name so I can go to that location?

    WFGerroald

    (@wfgerald)

    5 years, 2 months ago

    Hey @andrusito,

    My apologies for the delayed response here.

    Do you see any errors in the browser console when clicking the buttons?

    https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-console

    You mentioned that you’ve already tried disabling plugins, but can you also try switching to a WordPress default theme to test for a conflict?

    Please let me know.

    Thanks,

    Gerroald

    WFGerroald

    (@wfgerald)

    5 years, 2 months ago

    Hey @andrusito,

    We haven’t heard back from you in a while, so I’ve gone ahead and marked this thread as resolved.

    Please feel free to open another thread if you’re still having issues with Wordfence.

    Thanks,

    Gerroald

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘wordfence-central-complete-setup’ is closed to new replies.