Support » Plugin: Wordfence Security - Firewall & Malware Scan » Wordfence causing “Update Failed” message when update other plugins

  • Resolved trankuility

    (@trankuility)


    Hi,

    When I update plugins I get message that starts with “Update Failed” then gives a huge string of stuff that looks it’s from various parts of the website. For example here’s just a snippet of the message:

    “<!DOCTYPE html> <!–[if lt IE 9]> <![endif]–> <!–[if IE 8]> <![endif]–> <!–[if IE 7]> <![endif]–> Page not found –> img.wp-smiley, img.emoji { display: inline !important; border: none !important; box-shadow: none !important; height: 1em !important; width: 1em !important; margin: 0 .07em !important; vertical-align: -0.1em !important; background: none !important; padding: 0 !important; } var rsssl_share_url = window.location.href.repl”

    This only happens when Wordfence is activated (I’ve tested deactivating all other plugins). Wordfence is updated to the latest version.

    I also already deleted the Wordfence folder from the server FTP, then reinstalled a fresh copy (I saw this recommended by support in other threads here). However, that didn’t fix it either.

    What to do now?

Viewing 2 replies - 1 through 2 (of 2 total)
  • thedrumdoctor

    (@thedrumdoctor)

    Yep, I had this and other errors and a WSOD with the last update. It’s history on the sites I had it installed.

    Plugin Support wfdave

    (@wfdave)

    Hi @trankuility,

    I think perhaps a firewall rule is being triggered, but instead of the forbidden message showing, a not-found page is showing.

    Can you check Wordfence -> Tools -> Live Traffic (right after attempting to update plugins) to see if there are any rows that are being blocked?

    Dave

Viewing 2 replies - 1 through 2 (of 2 total)
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