WordFence – 2FA Code Required

  • Resolved Robbert – ROS WEB

    (@robbert444)


    2 years ago

    Hi,

    When logging in to the website we get the message: CODE REQUIRED: Please provide your 2FA code when prompted.

    However, the website does not give an option to enter the 2FA code.

    Is anyone familiar with this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support wfjanet

    (@wfjanet)

    2 years ago

    Hi @robbert444,

    Thanks for reaching out to us. 

    Can you try loading the login page with this issue while keeping a browser console open to detect any JavaScript errors or files that fail to load? 

    ​If you receive any errors in the console, please send a screenshot using Snipboard

    Thanks,
    Janet

    Thread Starter Robbert – ROS WEB

    (@robbert444)

    2 years ago

    Hi Janet, please see the errors – https://snipboard.io/NXevYT.jpg

    Looking forward to your reply,

    Robbert

    Plugin Support wfjanet

    (@wfjanet)

    2 years ago

    Hi @robbert444,

    Thank you for sending that.

    It looks like you have a custom login page. Wordfence 2FA or reCAPTCHA currently only works with the default WordPress login and registration pages so may be causing issues with a custom login page.

    As a workaround, please try entering your 2FA code after the normal login password without any space.
    For example:
    Suppose your password is “Password” and your 2FA code is “123456”, fill out the username, and fill out the password as “Password123456”

    Let me know whether that works for you.

    Thanks,
    Janet

    Thread Starter Robbert – ROS WEB

    (@robbert444)

    2 years ago

    Thanks this helps!

    Plugin Support wfjanet

    (@wfjanet)

    1 year, 12 months ago

    Happy to help @robbert444.

    Thanks,
    Janet

    Thread Starter Robbert – ROS WEB

    (@robbert444)

    1 year, 12 months ago

    Hi, the solution helped but it doesn’t work anymore.
    Is there an update scheduled to resolve this issue?

Viewing 6 replies - 1 through 6 (of 6 total)
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